Experienced Virtual Assistant with strong customer service, sales, finance, and administrative support background. Skilled in managing tasks, solving problems, and keeping things organized. Reliable, adaptable, and focused on delivering great results while building positive relationships.

AZ TELESOLUTIONS

- Managed emails, calendars, and client appointments, ensuring smooth and efficient scheduling.
- Acted as a point of contact for clients and stakeholders.

WELLS FARGO INTERNATIONAL SOLUTIONS, LLC.

- Handled calls to negotiate payment plans and settlements for charge-off accounts while ensuring compliance with all regulations.

AMERICAN EXPRESS INTERNATIONAL INC.

- Managed and collected payments on early-stage delinquent credit card accounts.
- Negotiated payment plans that worked for both customers and the company.

JP MORGAN CHASE BANK - PGSC.

Chase Auto Finance - Specialist II
- Collected payments on auto loans overdue by 30–60 days, helping resolve balances and restore accounts.
- Used skip tracing, database searches, and social media to locate account holders with accounts overdue by 90+ days.

Deposit Review - Senior Specialist
- Verified check legitimacy before processing for funding or holding by reviewing details like appearance, issuer information, and past deposits to ensure authenticity and prevent fraud.

VXI GLOBAL SOLUTIONS

- Managed inbound and outbound sales calls for beauty brands like Proactiv and Sheer Cover, helping customers enroll in monthly memberships and highlighting their benefits.

CONCENTRIX (IBM BUSINESS PROCESSING)

- Worked as a Collection Specialist for Lloyds TSB, assisting cardholders with money management through inbound and outbound calls. Provided personalized advice to improve credit scores and achieve better financial health.

CONCENTRIX (CONVERGYS)

- Served as a Customer Service Representative for AT&T - Mobility, resolving billing, technical, and service-related issues to ensure customer satisfaction.

SPI GLOBAL SOLUTIONS

- Provided customer service and technical support for brands like Sony and Mitsubishi, assisting with inquiries on home electronics including digital cameras, universal remotes, and televisions.

COLEGIO DE SAN JUAN DE LETRAN - CALAMBA

B.S. Information Technology

- Email Management
- Calendar Management
- Meeting Management
- File Management
- Expense Management
- Customer Service
- Debt Collection
- Credit Risk Management
- Fraud Detection
- Data Analysis
- Creative Writing
- Graphics Design
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Decision Making
- Problem-Solving
- Customer Success
- Organizational Skills

- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Gmail
- Google Calendar
- Google Drive
- Google Sheets
- Google Docs
- Google Slides
- Trello
- Asana
- Notion
- Canva
- Adobe Photoshop
- Zoom
- Microsoft Teams
- Slack
- Discord
- Signal
- Expensify
- Invoicely