About me
My Core Values
Build and Maintain Trust Daily: Trust is foundational in all my relationships, both personal and professional. I strive to earn and reinforce trust each day through transparency, reliability, and integrity.
The client is always in the room: I am dedicated to placing the client at the heart of my work. By aligning my decisions with their needs and insights, I strive to make them feel appreciated and prioritized in every interaction.
Deliver Results: I am committed to achieving meaningful outcomes. For me, it’s not just about completing tasks—it’s about delivering meaningful results that drive success and make a real difference.
Getting to Know Me
I am an experienced professional with a strong background in administrative tasks, customer/client support, and data management. Over the past 3 years, I have consistently delivered high-quality work in a background checking company based in Canada, where I maintained a 98% to 100% accuracy rate in data management. My expertise includes:
• Data Management: Ensuring precise and accurate data entry and maintenance.
• Customer Support: Handling client inquiries and resolving issues with professionalism.
• Team Collaboration: Working effectively with teams using Zoom and Teams.
• Training: Leading refresher sessions for team members to ensure they are prepared.
• Inbox Management: Managing and prioritizing to address urgent matters promptly.
• Quality Assurance: Conducting audits to uphold the highest standards of accuracy.
• Process Improvement: Adhering to and enhancing SOPs to boost overall efficiency.
As a social media manager, I offer:
• Templates: I have customed templates to match your brand’s unique style and needs.
• Graphic Design: Creating eye-catching visuals to boost engagement.
• Content Creation: Crafting engaging posts that resonate with your audience.
• Strategic Planning: Developing strategies to enhance your online presence and reach.
• Content Scheduling: Organizing and scheduling posts for optimal visibility and impact.
I am dedicated to delivering exceptional results and continually improving processes to support my clients' success.
Certificates
My Services
Customer Support
Expert in resolving issues, delivering top-notch support, and ensuring customer satisfaction consistently.
Lead Generation
Pro at strategic prospecting, turning leads into opportunities, and fueling business growth with precision.
Social Media Management
Analyze engagement data, identify trends in customer interaction and plan digital campaigns to build community online.
General Virtual Assistant
Multiskilled, organized, and tech-savvy, providing seamless support for various tasks in the digital realm.
Email Marketing
Crafting targeted campaigns, optimizing content, and driving results for enhanced audience engagement and brand success.
Graphic and Content Creation
Crafting impactful visuals and compelling content to elevate brand stories, captivate audiences, and drive engagement.