ProVAPH

• General Virtual Assistant
• Social Media Management
• Lead Generation and Email Marketing
• Wordpress

VirtualWorkPH

• Social Media Management
• Basic Wordpress
• General Virtual Assistant
• Virtual Executive Assistant

Your Best Virtual Assistant

• General Virtual Assistant Mastery Course

Sterling Talent Solutions, Data Specialist

• Background Checks & Identity Verification: Initiated and managed thorough background checks and identity verifications, ensuring accuracy and attention to detail throughout the process.
• Inbox Management: Sorted and prioritized email inquiries, ensuring timely responses and efficient management of client and applicant communications.
• Data Entry & Management: Entered and maintained key data in the Sterling database, ensuring records were accurate, complete, and easily accessible for efficient retrieval.
• Document Review: Reviewed incoming documents and files with a keen eye for detail, identifying and addressing any discrepancies or missing information in a timely manner.
• Data Organization: Stored and organized candidate files within the software, ensuring easy access, proper categorization, and secure handling of sensitive information.
• Client & Applicant Communication: Proactively communicated with clients and applicants via email, notifying them of incomplete or incorrect information to ensure transparency and maintain accurate records.
• Training & Development: Led training sessions and refresher courses, ensuring team members continuously improve their skills and retain critical knowledge.
• Quality Assurance: Conducted thorough quality assurance checks, ensuring high operational standards and consistent performance across all tasks.
• Process Improvement: Identified opportunities for process optimization and efficiency, enhancing workflows and standard operating procedures (SOPs) for better productivity.

Telus International, Customer Service Representative

• Customer Inquiry Management: Responsible for handling customer inquiries with efficiency and professionalism, ensuring timely and effective communication.
• Problem Solving and Resolution: Skilled in applying critical thinking to resolve customer concerns, providing tailored solutions that make customers feel heard, valued, and supported.
• Helpdesk and CRM Management: Experienced in utilizing helpdesk software and CRM tools to track inquiries, maintain organized records, and manage cases smoothly from start to resolution.
• Building Strong Client Relationships: Committed to fostering long-term customer relationships through clear communication,

Roxas Holdings Inc, Treasury Assistant

• Financial Data Management: Support in organizing, tracking, and maintaining accurate financial records using accounting software. Strong attention to detail ensures all transactions are properly documented, contributing to efficient and reliable financial operations.
• Deposit & Transaction Verification: Responsible for verifying financial data and ensuriang accuracy across all figures, helping to maintain consistency and transparency in financial reporting and transaction handling.
• Banking & Financial Process Monitoring: Diligent in adhering to banking procedures and protocols, actively monitoring financial processes to ensure alignment with established standards and protection of financial resources.
• Accounts Receivable Management: Oversee the invoicing process, monitor incoming payments, and follow up on outstanding accounts to ensure timely collection.
• Administrative Support & Workflow Enhancement: Provide essential administrative support, including scheduling, filing, and data entry. These efforts streamline operations and enhance overall workflow efficiency across the organization.

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION MAJOR IN HUMAN RESOURCE DEVELOPMENT
De La Salle University - Dasmarinas