• Data Management
• Quality Assurance & Auditing
• Client Communication & Support
• Problem Solving & Critical Thinking
• Training & Development
• Administrative & Organizational Skills
• Recruitment & Talent Management
• Payroll & Financial Processing
• Process Improvement & Optimization

ProVAPH
• General Virtual Assistant
• Social Media Management
• Lead Generation and Email Marketing
• Wordpress

VirtualWorkPH
• Social Media Management
• Basic Wordpress
• General Virtual Assistant
• Virtual Executive Assistant

Sterling Talent Solutions, Data Specialist - Virtual Work

• Background Checks & Identity Verification: Initiated and managed thorough background checks and identity verifications, ensuring accuracy and attention to detail throughout the process.
• Inbox Management: Sorted and prioritized email inquiries, ensuring timely responses and efficient management of client and applicant communications.
• Data Entry & Management: Entered and maintained key data in the Sterling database, ensuring records were accurate, complete, and easily accessible for efficient retrieval.
• Document Review: Reviewed incoming documents and files with a keen eye for detail, identifying and addressing any discrepancies or missing information in a timely manner.
• Data Organization: Stored and organized candidate files within the software, ensuring easy access, proper categorization, and secure handling of sensitive information.
• Client & Applicant Communication: Proactively communicated with clients and applicants via email, notifying them of incomplete or incorrect information to ensure transparency and maintain accurate records.
• Training & Development: Led training sessions and refresher courses, ensuring team members continuously improve their skills and retain critical knowledge.
• Quality Assurance: Conducted thorough quality assurance checks, ensuring high operational standards and consistent performance across all tasks.
• Process Improvement: Identified opportunities for process optimization and efficiency, enhancing workflows and standard operating procedures (SOPs) for better productivity.

Telus International Inc., Customer Service Representative

• Customer Inquiry Ownership: Take full responsibility for customer inquiries and concerns, ensuring quick resolution and delivering outstanding service at every touchpoint.
• Efficient Problem Resolution: Apply critical thinking and problem-solving skills to address client issues efficiently, offering personalized solutions that align with their needs.
• Helpdesk Software Expertise: Navigate and utilize helpdesk software to manage and track customer issues, ensuring an organized and seamless resolution process.
• Client Relationship Management: Build and nurture strong relationships with clients by actively listening, providing clear communication, and consistently exceeding expectations with high-quality support.

Roxas Holdings Inc, Treasury Assistant

• Financial Data Management: Utilized accounting software to record, organize, and analyze financial data with precision, ensuring consistent documentation and accuracy across all transactions.
• Deposit & Transaction Verification: Carefully reviewed and verified deposit slips and financial figures to ensure accuracy and eliminate discrepancies in all transactions.
• Banking Process Oversight: Maintained a keen attention to banking procedures, safeguarding funds and ensuring the integrity and accuracy of all financial operations.
• Administrative Support & Efficiency: Delivered key administrative support by managing a range of office tasks, enhancing workflow and contributing to overall operational efficiency.

Travelbook PH Inc., Human Resource Department Support

• Candidate Sourcing & Recruitment: Sourced candidates through a variety of channels, including online job boards, social media, and referrals, to build a diverse and robust pipeline of qualified applicants.
• Applicant Assessment: Conducted thorough assessments of candidates, reviewing resumes and applying standardized evaluation criteria to ensure the best fit during interviews.
• Recruitment Strategy & Goal Achievement: Successfully met recruitment targets by implementing effective hiring strategies and performing comprehensive evaluations of potential candidates.
• Employee Record Management: Managed employee records and documentation (e.g., 201 files, forms, reports, and correspondence), ensuring proper organization and compliance with file management protocols.
• HR Support & Employee Relations: Addressed employee inquiries and concerns promptly, including managing leave requests, timekeeping, and attendance, to ensure smooth HR operations and a positive workplace environment.
• Payroll Computation & Processing: Calculated employee payroll, including overtime, bonuses and, deductions, ensuring accurate and timely payment in compliance with company policies and legal requirements.

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION MAJOR IN HUMAN RESOURCE DEVELOPMENT
De La Salle University - Dasmarinas