• Data Management
• Quality Assurance & Auditing
• Client Communication & Support
• Problem Solving & Critical Thinking
• Training & Development
• Administrative & Organizational Skills
• Recruitment & Talent Management
• Payroll & Financial Processing
• Process Improvement & Optimization

ProVAPH
• General Virtual Assistant
• Social Media Management
• Lead Generation and Email Marketing
• Wordpress

VirtualWorkPH
• Social Media Management
• Basic Wordpress
• General Virtual Assistant
• Virtual Executive Assistant

Ms. Gapang - Facebook Game Streamer, Social Media Manager

• Social Media Management: Creating and executing strategies to boost brand visibility and engagement across platforms, while tracking performance for continuous improvement.
• Community Engagement: Building strong relationships with followers through timely, thoughtful interactions that foster a positive brand community.
• Inbox Management: Efficiently handling inquiries and messages, maintaining a professional tone, and ensuring brand consistency in communication.
• Organic Marketing: Developing content-driven campaigns to grow audiences and encourage engagement without relying on paid ads.
• Collaboration & Coordination: Partnering with teams to align content with business goals, ensuring timely and cohesive delivery of marketing initiatives.

Sterling Talent Solutions, Data Specialist

• Background Checks & Identity Verification: Initiated and managed thorough background checks and identity verifications, ensuring accuracy and attention to detail throughout the process.
• Inbox Management: Sorted and prioritized email inquiries, ensuring timely responses and efficient management of client and applicant communications.
• Data Entry & Management: Entered and maintained key data in the Sterling database, ensuring records were accurate, complete, and easily accessible for efficient retrieval.
• Document Review: Reviewed incoming documents and files with a keen eye for detail, identifying and addressing any discrepancies or missing information in a timely manner.
• Data Organization: Stored and organized candidate files within the software, ensuring easy access, proper categorization, and secure handling of sensitive information.
• Client & Applicant Communication: Proactively communicated with clients and applicants via email, notifying them of incomplete or incorrect information to ensure transparency and maintain accurate records.
• Training & Development: Led training sessions and refresher courses, ensuring team members continuously improve their skills and retain critical knowledge.
• Quality Assurance: Conducted thorough quality assurance checks, ensuring high operational standards and consistent performance across all tasks.
• Process Improvement: Identified opportunities for process optimization and efficiency, enhancing workflows and standard operating procedures (SOPs) for better productivity.

Telus International Inc., Customer Service Representative

• Customer Inquiry Ownership: Take full responsibility for customer inquiries and concerns, ensuring quick resolution and delivering outstanding service at every touchpoint.
• Efficient Problem Resolution: Apply critical thinking and problem-solving skills to address client issues efficiently, offering personalized solutions that align with their needs.
• Helpdesk Software Expertise: Navigate and utilize helpdesk software to manage and track customer issues, ensuring an organized and seamless resolution process.
• Client Relationship Management: Build and nurture strong relationships with clients by actively listening, providing clear communication, and consistently exceeding expectations with high-quality support.

Roxas Holdings Inc, Treasury Assistant

• Financial Data Management: Utilized accounting software to record, organize, and analyze financial data with precision, ensuring consistent documentation and accuracy across all transactions.
• Deposit & Transaction Verification: Carefully reviewed and verified deposit slips and financial figures to ensure accuracy and eliminate discrepancies in all transactions.
• Banking Process Oversight: Maintained a keen attention to banking procedures, safeguarding funds and ensuring the integrity and accuracy of all financial operations.
• Administrative Support & Efficiency: Delivered key administrative support by managing a range of office tasks, enhancing workflow and contributing to overall operational efficiency.

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION MAJOR IN HUMAN RESOURCE DEVELOPMENT
De La Salle University - Dasmarinas