📞 Call Center Agent

Il Forno Restaurant
(SEPTEMBER 2023-2025)

Responsibilities:

• Handled high-volume inbound calls to manage customer orders, reservations, and inquiries with efficiency and courtesy.

• Provided detailed information about menu items, ingredients, and ongoing promotions to assist customers in making informed choices.

• Processed online and phone orders accurately, coordinating with kitchen and delivery teams to ensure timely service.

• Resolved customer complaints and special requests professionally, maintaining Il Forno’s reputation for outstanding hospitality.

• Upsold additional products and promotional items, contributing to increased sales.

• Maintained an organized system for logging calls, orders, and customer feedback for management reporting.

• Adapted to fast-paced environments while consistently meeting or exceeding performance targets for response time and customer satisfaction.

Key Achievements:

• Consistently recognized for achieving 95%+ customer satisfaction ratings during service reviews.

• Awarded "Employee of the Month" for outstanding service and problem-solving skills.

• Played a key role in improving customer order accuracy through feedback and process optimization.