2013- 2017
BACHELOR'S OF SCIENCE
BUSINESS ADMINISTRATION MAJOR IN HUMAN RESOURCE DEVELOPMENT MANAGEMENT
"Streamlining your Business for Success"
As a highly organized Administrative Professional with 5 years of experience in project management, I excel in optimizing operational efficiency. My strong organizational, communication, and problem-solving skills drive success. I aim to enhance customer service and productivity goals within the organization. For all your data needs, I offer fast, accurate, and dependable service, thriving in deadline-intensive environments. I'm eager to collaborate with you and deliver exceptional results!
Skills and Competencies
Why Choose Me:
Graphic Designer
Data Entry/Web Researcher
Customer Service
Virtual Assistant
Certificates
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Work Experiences
Role/Responsibility
January 2022
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March 2024
COMBINED INSURANCE
(MEDICAL VIRTUAL ASSISTANT HEALTHCARE INSURANCES)
Support and assist the onshore team, collaborating with the insurance underwriting department. Interact professionally with onshore/offshore teams and customers via email and calls. Process transactions and conduct outreach calls to insured/provider/facility following standard work and SOP. Prioritize transactions based on detailed guidelines to meet SLA. Maintain key records such as working files and emails for reference and audit purposes. Handle basic day-to-day Excel requirements.
April 2021
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December 2021
AETNA CVS HEALTH
(CUSTOMER SERVICE REPRESENTATIVE HEALTHCARE INSURANCE)
Managed inbound calls efficiently by gathering information, addressing caller needs, and educating on policies. Analyzed systemic issues, maintained confidentiality, ensured customer satisfaction, minimized wait times, coordinated with healthcare providers, and provided accurate information to inquiries.
September 2017
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September 2019
PERSONIV/FREELANCE
(DATA ENTRY , SEARCH ENGINE MARKETING & ADVERTISEMENT)
Utilizing various platforms such as the client portal, Salesforce, and Thryv through Citrix, data collection is streamlined. This involves gathering pertinent information about businesses actively advertised on Google. Once the data is collected, it is efficiently communicated by email directly to clients or business owners and managers. This proactive approach ensures that stakeholders are kept informed about the status of their business's advertising activities on Google, fostering transparency and engagement.
November 2016
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January 2017
NISSAN CORP INC
(ADMINISTRATIVE ASSISTANT)
Organizing and compiling documents to create comprehensive 201 files, ensuring all necessary information is accurately recorded and easily accessible. Additionally, providing valuable assistance to applicants throughout the application process, guiding them through procedures and addressing any inquiries or concerns they may have. Conducting initial interviews with applicants to assess their qualifications, skills, and suitability for specific roles, laying the groundwork for the recruitment process and facilitating efficient candidate selection.
Services Offered
Hire me as
Virtual Assistant
I ensure precise submissions. Positivity fuels my work ethic, guaranteeing efficient service.
Customer Service Support
I'll promptly handle inquiries and complaints, engage with customers, and ensure exceptional service.
Data Entry
I'm proficient in computer ops and skilled in critical problem-solving. Ensure data accuracy via search engine databases
Graphic Design
I'm a visual designer, committed to enhancing your business through creative collaboration.