CHERRY LYN CATALUÑA

Administrative Professional
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Contact Information
  • catalunacherrylynn@gmail.com
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  • https://www.linkedin.com/in/catcherr/
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  • https://join.skype.com/invite/m300PqVY2BJ7
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  • https://www.tiktok.com/@caatcherr
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  • https://www.onlinejobs.ph/jobseekers/info/1537595
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  • https://www.pinterest.ph/catcherrry/cherrys-painthing/
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About Me

A highly organized and process-oriented. Administrative professional with 5 years of experience in managing projects and initiatives. Proficient in optimizing operational efficiency through excellent organizational, communication, and problem-solving skills. Dedicated to enhancing customer service and productivity goals for impactful organizational growth.
Skills and competencies

Project Management
Office Management Systems
Executive Support
Quality Work
Administrative Support
General Administrative Tasks
Attention to Detail
Time Management
Interpersonal Communication
Problem-Solving
Critical Thinking
Multi-Tasking
Adaptability
Data Entry
Microsoft Offices
Work Experiences
January 2022- March 2024

Medical Virtual Assistant, Healthcare Insurance

• Interact with Onshore /Offshore and customers in a supportive and professional manner via email and on calls.
• Provide support and assistance to the onshore team; work with the insurance underwriting department
• Transaction processing and making reach-out calls to Insured/provider/facility according to standard work & SOP
• Prioritize transactions according to detailed guidelines to meet SLA
• Comprehending and responding to customer inquiries. Identify, research, and resolve problems. Assist with/perform other team tasks as the need arises.
• Ability to accurately interpret and compile information from a variety of sources and systems.
• Maintain key records like working files, and email for reference and audit purposes. Handle basic day-to-day requirements of Excel
July 2021- December 2021

Customer Service Support, Healthcare Insurance

• Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
• Identified, analyzed and researched systemic issues and made recommendations for resolution.
• Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered a constant flow of customer calls with minimal wait times.
• Coordinated with other healthcare providers concerning treatment plans for patients.
• Responded to inquiries from doctors, nurses, and patients with accurate information.
Sep 2017 – Sep 2019

Data Entry, Search Engine Marketing and Advertisement

• Listening to the recorded calls of business and customers and or clients.
• Finding a valuable call by analyzing the recorded call listened to.
• Collecting data using client portal, sales force and thryv via citrix
• Tagging each call to its specific items - monitoring calls every day to find new customers.
• Collecting high-value calls provided with a specific amount of products or services that the customer needs.
• Emailing collected data directly to clients or business owners and managers for them to know that their business is actively advertised in Google.
• Distribute workloads for agents.
Nov 2016- Jan 2017

Administrative Assistant, HR Recruitment Department

• Compiling documents and arranging 201 files
• Assist applicants
• Conduct initial interviews
• Update internal databases with new hire information
• Create and distribute guidelines and FAQ documents about company policies
• Develop training and onboarding material