2018
Bachelor of Science in Hotel and Restaurant Management
Pilar College of Zamboanga City, Inc.
Meet Camille!
I'm an optimistic professional with a background in the medical field, where I've gained valuable experience over the course of four years. I have a true passion for making a positive impact on people's lives through my work. I thrive in competitive environments, always pushing myself to achieve the best outcomes. In addition to my medical expertise, I've developed a diverse skill set that includes exceptional problem-solving abilities, strong attention to detail, and effective communication skills. Outside of work, I enjoy engaging in activities like hiking, painting, and playing the piano, which keep me balanced and inspired.
My Skills and Competencies
Medical VA
Human Resource VA
Data Entry
Medical Terminology
Medical Transcription
Patient education
Certificates
My Experience and Education
2019
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2023
Optum Global Solutions
(Patient Care Advocate)
Investigates if the balance is true patient’s responsibility by checking their contract with their insurance in carelink, checking if they were able to meet out of pocket and deductible, if balance happens to be true and valid we call patient’s phone number and explains them their balance and its charges and assists payment processing. At times, patient is requesting for a copy of bill thru email and mailing address so we also send it to them and advise turnaround time. We also do offline tasks like tagging accounts in sharepoint if it is a temporary or permanent do not call once account is on payment plan or ongoing account resolution. For disputes, we drop balances to insurance if it is not restricted but if it is restricted we send email to onshore team. Whenever patient is unattended we leave message in their voicemail to call us back and move to the next allocation
2018
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2019
Teleperformance Inc
(Customer Care Associate)
Takes the call upon log in and answers the patient inquiries like their benefits, status of their out of pocket and deductible, processing monthly payment, adding dependents on their insurance, disputes, claims and pharmacy claims, initiating a 3-way call with third party vendor, filling an appeal, sending them list of doctors/providers nearby, sets an appointment schedule with their primary care physician, we also update their profile information if necessary.
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.