Camille June Meterio Atilano

Professional Virtual Assistant
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Contact Information
  • camillejuneatilano@gmail.com
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  • +63953-390-8913
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  • Zamboanga City, Philippines
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About

I'm delighted to have the opportunity to share a bit about myself with you. As a single mom of one amazing child, I deeply appreciate the joys and challenges of parenthood with an adventurous spirit and a passion for exploring diverse cultures through travel. At work, I thrive on helping my team members by providing insightful answers to their questions. My cheerful disposition adds positivity to the work environment, while my competitive nature drives me to excel in my professional endeavors. Additionally, I possess excellent problem-solving skills and have developed a knack for effective communication. My strong work ethic and dedication ensure that I consistently deliver high-quality results. I believe my diverse skill set and positive attitude will greatly interest any potential client.
Experience
2018 >> 2019

Customer Service Representative

Takes the call upon log in and answers the patient inquiries like their benefits, status of their out of pocket and deductible, processing monthly payment, adding dependents on their insurance, disputes, claims and pharmacy claims, initiating a 3-way call with third party vendor, filling an appeal, sending them list of doctors/providers nearby, sets an appointment schedule with their primary care physician, we also update their profile information if necessary.
2019 >> 2023

Patient Care Advocate

Investigates if the balance is true patient’s responsibility by checking their contract with their insurance in carelink, checking if they were able to meet out of pocket and deductible, if balance happens to be true and valid we call patient’s phone number and explains them their balance and its charges and assists payment processing. At times, patient is requesting for a copy of bill thru email and mailing address so we also send it to them and advise turnaround time. We also do offline tasks like tagging accounts in sharepoint if it is a temporary or permanent do not call once account is on payment plan or ongoing account resolution. For disputes, we drop balances to insurance if it is not restricted but if it is restricted we send email to onshore team. Whenever patient is unattended we leave message in their voicemail to call us back and move to the next allocation
Trainings
September 29 >> October 3, 2016

Debate and Adjudication Seminar, 10thVisayas Mindanao Debate Cup

November 22, 2016 >> November 29, 2016

Apprenticeship – by – Experience (APEX) Program, Vessel Familiarization and On-the-Job Training

November 15 >> December 29, 2017

On-the-Job Training, Room Attendant Trainee

Housekeeping Department
Jpark Island and Resort Waterpark, Cebu
M.L. Quezon Highway, Maribago, Lapu- Lapu City
January 4 >> February 18, 2018

On-the-Job Training, Income Audit Trainee

Finance Department
JPark Island and Resort Waterpark, Cebu
M.L. Quezon Highway, Maribago, Lapu- Lapu City