2009
BSBA Major in Business Management
De La Salle University
More Info About Me
Hi! I'm Buen, I'm a detailed person, I don't sacrifice quality to the amount of my work. I make sure it is always equal. I graduated from De la Salle University - Dasmariñas academic year 2009 and took Business Administration Major in Business Management for 4 years.
I have been in the BPO industry for more than 9 years, I provide customer support by chat, email, messages and over the phone (inbound/outbound). I also work as a transcriptionist in St. Lukes Medical Center - Global City, basically we transcribed results of MRI, CT-Scan, X-ray, also we provide clerical works. I can assure you that I am capable of working well under pressure and that I have a strong ability to multi-task and establish effective priorities.
Since me and my wife have our own business social page account on Facebook, I can make sure that I can also manage your brand consistency through visual posting, and help with customer engagement on your social media campaigns.
I am very much excited to be able to bring my skills and experience to a new position and look forward to the challenges and growth this could bring. Thank you for considering me for this opportunity.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2023
CAPITAL ONE
(Sr. Operations Representative)
- Review customer and merchant documentation to verify if the transaction is valid or not based on claim guide
- Make outbound call to verify if the transaction is fraudulent or not
- Answers and assists customers with their queries
2017
-
2020
GENPACT
(Process Associate)
- Collects payment from customer
- Answers and assists customers with their queries
2014
-
2016
TOTAL NET RESEARCH AND MARKETING INC
(Training and Quality Analyst)
- Provide product trainings
- Reviews and approves mistake committed by support agents and team leaders
- Provide customer support via chat, email, messages, and over the phone
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.