Buenafe Tayong Jr

Virtual Assistant
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CONTACT INFO
  • buenafejr.tayong@gmail.com
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  • +63 - 9264658761
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OBJECTIVES

To be able to apply the knowledge gained in the field of business management and to be able to get the chance to experience working with the competitive professionals.
EDUCATION
SY: 2005 - 2009

College

De La Salle University – Dasmariñas
BSBA Major in Business Management
Dasmariñas, Cavite
SY: 2001 - 2005

Secondary

University of Perpetual Help Rizal
Pamplona, Las Piñas City
WORK EXPERIENCE
2020 - 2023

CAPITAL ONE (SR. OPERATIONS REPRESENTATIVE)

- Review customer and merchant documentation to verify if the transaction is valid or not
- Make outbound call to verify if the transaction is fraudulent or not
- Answers and assists customers with their queries
2017 - 2020

GENPACT (PROCESS ASSOCIATE)

- Collects payment from customer
- Answers and assists customers with their queries
2014 - 2016

TOTAL NET RESEARCH AND MARKETING INC (TRAINING AND QUALITY ANALYST)

- Provide product trainings
- Reviews and approves mistake committed by support agents and team leaders
- Provide customer support via chat, email, messages, and over the phone