2018
Senior High School
University of Santo Tomas
Hey there! I'm Brian,
As an AI-Integrated Content Strategist, I possess a unique set of skills that allows me to create and manage highly effective digital content. With my skills in Copywriting, I can produce engaging and high-quality written content for various purposes, including website copy, blog posts, and social media content. As a Social Media Manager, I can develop and execute social media strategies that engage audiences and drive traffic to websites. Additionally, I possess advanced knowledge in SEO, allowing me to optimize websites and content for search engines to improve organic rankings. By incorporating AI technology into my work, I can generate data-driven insights to inform content creation and campaign optimization, resulting in highly effective digital marketing campaigns. With my diverse skillset and expertise in AI, I am capable of delivering exceptional results for any organization looking to improve their digital presence.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Search Engine Optimization
Certificates
My Experience and Education
The Foundation Of My Skills
Freelance
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Freelance
Study.com
(SEO Keyword Researcher/Specialist)
- Conduct SEO keyword research
- Perform competitor analysis
- Map keywords to appropriate pages
- Select targeted keywords for optimized content creation
- Build search engine optimized pages
2022
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2023
Ziggy's Pet Supplies (PART-TIME)
(Social Media Manager)
Skills:
- Data Entry
- Graphic Design
- Social Media Manager
- General Virtual Assistant
Tools:
- Canva
- WhatsApp
- Facebook
- Instagram
- Google Workspace
- Created and managed a content calendar to increase engagement and traffic
- Produced on-brand graphics and copy that align with the brands vision
- Generate over 37,300 page visits using organic strategies
- Increased post engagements by 85% in a span of a month
- Developed and executed paid advertising campaigns to boost brand awareness
- Performed ad hoc tasks
2022
-
2022
TaskUs
(Hotel Booking Support)
Skills:
- Customer Service
- Data Entry
Tools:
- Zendesk
- Slack
- Talk desk
- Google Workspace
- Handled customer inquiries and complaints via phone and resolved issues efficiently
- Created detailed reports summarizing conversations with customers
- Consistently achieved high satisfaction scores in customer surveys
2021
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2021
Alorica
(Customer Service Representative)
Skills:
- Customer Service
- Data Entry
- Managed issues with delayed package delivery, product loss cases, returns, and refunds
- Achieved a 98% customer satisfaction rating
- Reduced customer complaint resolution time by 25% through improved communication and efficient problem-solving techniques
2019
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2020
ResultsCX
(Inbound Sales Representative)
Skills:
- Sales
- Retention
- Customer Service
- Manage customer relations through various channels
- Assist customers with subscriptions and trial sign-ups
- Successfully resolved technical issues for customers, resulting in high satisfaction ratings
- Consistently exceeded monthly sales goals by 20% on average
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Testimonials
I heard a rumor? AND YES THEY ARE TRUE!
Colleen C.
Brian is a person who knows how to liven up a room. It was a joy to have witnessed his ecstatic and outgoing personality amplify his great people skills in the workplace. The product of his experiences shines through in the way in which he works. Brian knows how to make his mark in the world and it is evident that his capabilities have yet to reach their extent.
Bhon E.
Brian never failed to deliver, having exhibited this firstly in how he manages his works. He possesses good time management skills and a solid work ethic which can be observed in his exemplary outputs. As a Business Partner, he also knows how to take responsibility and does his role dutifully. This also helped me, as his Partner, to get to know how spot-on his skills are.
Rebecca P.
Brian has been a massive help with our Social Media Strategy here at Ziggy's Pet Supplies! We have seen increased footfall in our shop as a result of the Social Media Strategy work. Communication is 10/10 absolutely brilliant, pleasure to work with very positive mindset, and somebody that I can trust to get the work done to an excellent standard!