Hi, I’m Brenda, a dedicated Logistics Coordinator and Freight Agent passionate about helping businesses navigate transportation complexities. Whether you're a small business or a large enterprise, I specialize in streamlining logistics, optimizing costs, and ensuring smooth, on-time deliveries. Below is an overview of the comprehensive services I offer:

Customer Relationship Management

I pride myself on building strong, long-term relationships with clients. My services include:

• Customer Service: I provide regular updates, handle inquiries, and resolve issues to keep everything on track.

• Client Coordination: I manage seamless communication between clients, carriers, and all involved stakeholders to ensure smooth operations.

Shipment Planning & Scheduling

From route optimization to on-time deliveries, I handle it all:

• Route Optimization: I carefully plan the most efficient routes to minimize costs, avoid delays, and ensure timely deliveries.

• Pickup and Delivery Scheduling: I coordinate all aspects of pickup and delivery, ensuring everything happens when it’s supposed to.

• Delivery Timelines: I track each shipment to ensure deliveries occur within the agreed time frames.

Carrier Selection & Management

I focus on selecting reliable carriers and managing those relationships:

• Carrier Sourcing: I identify the best carriers for your specific needs and ensure they are vetted for reliability.

• Carrier Negotiation: I negotiate competitive rates and favorable contract terms on your behalf.

• Carrier Performance Monitoring: I track carrier performance to ensure they meet delivery deadlines and quality standards.

Freight Rate Negotiation & Cost Management

I ensure you get the best value for your transportation needs:

• Rate Negotiation: I negotiate competitive rates with carriers and third-party logistics providers (3PLs) to minimize your costs.

• Cost Estimation: I provide accurate freight quotes based on the specifics of your shipments (weight, distance, service type).

• Cost Optimization: I look for opportunities to reduce transportation costs without compromising service quality.

Load Tendering & Documentation

I take care of the paperwork to ensure everything is compliant and well-documented:

• Load Tendering: I submit and confirm load tenders with carriers to ensure that everything is in place.

• Bill of Lading (BOL): I prepare and review all required documents to avoid any potential issues.

• Shipping Documentation: I manage invoices, customs papers (when necessary), and delivery receipts for accurate records.

• Tracking Information: I provide real-time tracking updates to keep you informed every step of the way.

Freight Forwarding & Coordination

I manage complex, multimodal shipments to keep your business moving

• Freight Consolidation: I consolidate multiple shipments to optimize space and reduce costs.

Compliance & Regulatory Adherence

I ensure your shipments meet all legal requirements:

• Regulatory Compliance: I ensure all shipments adhere to regulatory standards, including weight limits and hazardous materials regulations.

• Insurance: I handle cargo insurance and assist with claims in case of any damage or loss.

• Safety Standards: I ensure all shipments comply with safety regulations, from packaging to transport.

Problem Resolution & Claims Management

I resolve issues quickly to minimize disruption:

• Damage/Discrepancy Resolution: I handle claims for damaged, delayed, or missing goods with a proactive approach.

• Delays Management: If a shipment is delayed, I work swiftly with carriers and clients to address the issue.

• Customer Complaint Handling: I professionally manage complaints to ensure that clients are satisfied with the resolution.

Technology Integration & Reporting

I leverage the latest tools to streamline logistics:

• Software Utilization: I use advanced transportation management software (TMS) to manage bookings, track shipments, and generate detailed reports.

• Data Reporting: I generate reports to analyze shipping performance, cost analysis, and trends to improve overall operations.

• Continuous Improvement: I use data-driven insights to recommend process improvements and enhance the efficiency of logistics operations.

Accounting & Billing

I ensure accurate and timely billing:

• Invoice Creation: I prepare accurate invoices based on agreed rates and services.

• Freight Bill Auditing: I audit freight bills to ensure accuracy and resolve any discrepancies.

Market Intelligence & Supplier Relations

I keep you informed and negotiate favorable terms:

• Market Research: I stay up-to-date on market trends and freight rates to give you the best options.

• Supplier Relationship Management: I maintain strong relationships with freight carriers and other service providers.