Logistics Coordinator | Freight Dispatcher | Customer Service Specialist
I have over 14 years of experience in business process outsourcing and have handled logistics coordination, freight dispatching, and customer service. I’ve worked in call centers as a Customer Service Representative and Technical Support Specialist, which has helped me build strong problem-solving skills and an understanding of how to provide excellent service. I also have specialized training in USA freight management and truck dispatching.
With a Bachelor's degree in Business Administration, focusing on Entrepreneurship, I am dedicated to helping businesses grow and improve. I aim to make operations run smoothly, improve customer satisfaction, and make processes more efficient. I am always looking for ways to solve problems and help businesses succeed.
Professional Summary
I am a logistics and customer service professional with a strong call center operations and technical support background. With a degree in Business Administration and a passion for entrepreneurship, I focus on improving business efficiency and customer experience. I have experience using top tools and systems to optimize operations, improve communication, and ensure processes run smoothly. I aim to help businesses stay competitive and grow by offering practical, reliable solutions.
Key Skills & Competencies:
Customer Service & Relationship Management
✔️Proven ability to resolve issues promptly while maintaining strong client relationships.
✔️Exceptional communication skills in explaining technical issues and solutions in simple terms.
✔️Adept at managing customer inquiries across multiple channels: phone, email, and chat.
Freight Dispatching & Logistics
✔️Proficiency in logistics coordination and freight dispatching.
✔️Familiar with LTL, Volume, and Truckload tracking with leading carriers such as Estes, FedEx, ArcBest, and TForce.
✔️Proficient in load booking and search operations through platforms like DAT, DOFT, and Truckstop.
✔️Knowledgeable in pricing and quoting across diverse carrier networks.
✔️Capable of driver dispatching and strategic route planning.
Problem-Solving & Process Optimization
✔️Strong problem-solving capabilities, with a focus on streamlining processes and reducing response times.
✔️ Skilled at identifying inefficiencies and implementing strategies to resolve issues and prevent recurrence.
Data Entry & Documentation
✔️Experienced in maintaining accurate records and managing customer databases for both dispatch and technical support functions.
✔️Detail-oriented with an ability to handle sensitive information securely and efficiently.
Communication & Coordination
✔️Skilled in working with cross-functional teams to ensure smooth operations and timely issue resolution.
✔️Ability to coordinate between customers, technical teams, and third-party vendors to ensure consistent service delivery.
Technical Tools & Platforms
✔️Freight & Dispatching Tools: DAT One, Salesforce
✔️Communication Tools: RingCentral, Zoom, Slack, Discord, Skype
✔️Technical Support Platforms: Google Workspace, MS Office, CRM systems, diagnostic tools
✔️Customer Support Tools: Zendesk, Salesforce
Professional Experience:
I have over 3 years of experience as a Logistics Coordinator, with special training in USA freight management and truck dispatching. In addition, I spent 14 years working in the call center industry, where I gained valuable experience as a Customer Service Representative and Technical Support Specialist.
Professional Development:
I am always looking for ways to improve my skills in logistics, customer service, and technical support. I stay up-to-date with industry trends and best practices to make sure I can offer the best service possible.
Let’s Connect:
I’d love to discuss how I can help your business succeed. Let’s talk about how my skills in logistics, customer service, and administrative support can make a positive impact on your operations.
Earned a degree in Business Administration with a major in Entrepreneurship from Pasig City University, Philippines.
June 2022 - June 2023
Delivered comprehensive technical support for banking-related issues across phone, email, and chat channels, resolving 95% of cases on first contact.
Collaborated with technical and fulfillment teams to resolve complex customer concerns, improving issue resolution efficiency by 20%.
Consistently achieved a 90% Quality Assurance (QA) rating by providing precise, customer-friendly solutions and ensuring high satisfaction.
Shopee (SEA Group of Companies) | January 2020 - June 2022
Investigated and resolved technical issues related to e-commerce transactions, reducing resolution time by 30%.
Enhanced dispute resolution efficiency by communicating effectively with both customers and sellers, providing timely updates and resolutions.
Provided strategic recommendations to management, helping to improve customer satisfaction and reduce future disputes.
RingCentral, Acquire Asia Pte. Ltd. | February 2017 - June 2018
Delivered expert technical support for RingCentral’s VoIP system, helping clients optimize network setups and resolve hardware/software issues.
Led onboarding sessions, explaining technical concepts clearly and ensuring smooth customer experiences.
Proactively troubleshot performance issues and provided solutions to enhance service delivery.
Concentrix | November 2014 - August 2016
Provided remote technical support for Mac and iOS-related issues, achieving a 95% resolution rate on first contact.
Coordinated in-store technical assistance for Apple device repairs and technical troubleshooting.
Delivered clear explanations of technical solutions to a wide range of users, enhancing the customer experience.
Singapore Postal Services, CSS CORP | June 2011 - August 2014
Managed shipment tracking and provided real-time updates to clients and carriers, ensuring efficient delivery and accurate documentation.
Maintained effective communication with drivers, ensuring timely pickups and deliveries.
Conducted data entry into CRM systems, tracking shipment statuses and proactively identifying potential issues.
Convergys | January 2008 - May 2010
Provided prompt support for AT&T Internet customers, troubleshooting connection issues and resolving service disruptions.
Utilized technical skills to swiftly diagnose and resolve internet-related problems, minimizing downtime and enhancing user satisfaction.
Coordinating logistics and dispatching trucks for efficient transportation operations.
Organizes and tracks timely, cost-effective delivery of goods, managing documents, carriers, and customer updates.
Customer service, document review, executive assistant tasks, and proficiency in Microsoft Access.
Resolving disputes between buyers and sellers on ecommerce platforms for fair and efficient transactions.
Search online for information on various topics and enter it into a database, including names, products, or numbers.
As a CSR, I ensure positive customer experiences through active listening, empathy, and efficient issue resolution.
