Freight Agent | Logistics Coordinator | Dispatch Support | Customer Experience Pro
Hi, I’m Brenda! I’m a logistics and freight support expert with a passion for keeping things moving—literally and operationally. I recently worked as a Freight Agent at a U.S.-based freight brokerage, where I managed everything from dispatch coordination and pricing to carrier communication and TMS documentation.
With 14+ years in customer service and 3+ years in logistics, I bring a unique blend of problem-solving, precision, and people skills that helps freight businesses run smoother and faster.
Here’s what I bring to your team:
✅ Load booking & tracking (DAT, Truckstop, DOFT, Ascend, Rose Rocket)
✅ TMS & carrier updates (CLASSIT, Macropoint, 3GTMS, Excel)
✅ BOLs, customer onboarding & rate quoting
✅ Track & trace with carriers like Estes, FedEx, ArcBest, and TForce
✅ LTL, FTL, Volume freight, dispatching & route planning
✅ Strong admin, data entry, and document management
📈 I’m here to support freight operations, reduce missed pickups and delivery issues, and be that reliable person you can count on—even during the busiest shifts.
Let’s connect and build something that delivers.
Earned a degree in Business Administration with a major in Entrepreneurship from Pasig City University, Philippines.
Aug 2024- Feb 2025
I manage end-to-end freight operations, from posting and building loads to tracking drivers and ensuring on-time deliveries.
I handle BOL management, shipment quoting, partial load optimization, and storage facility coordination while maintaining seamless communication between shippers, carriers, and receivers.
Beyond logistics, I support system automation, data management, and contact organization to enhance operational efficiency. I also assist with RingCentral phone setup, contributing to a more streamlined and technology-driven workflow.
June 2022 - June 2023
Delivered seamless technical support for banking-related issues across phone, email, and chat, maintaining a 95% first-contact resolution rate.
Partnered with technical and fulfillment teams to enhance troubleshooting processes, improving resolution efficiency by 20%.
Consistently achieved a 90%+ QA rating by providing accurate, customer-focused solutions that enhanced satisfaction and trust.
Dedicated to optimizing support operations, streamlining workflows, and elevating the customer experience in financial services.
January 2020 - June 2022
Investigated and resolved technical issues related to e-commerce transactions, reducing resolution time by 30%.
Enhanced dispute resolution efficiency by communicating effectively with both customers and sellers, providing timely updates and resolutions.
Provided strategic recommendations to management, helping to improve customer satisfaction and reduce future disputes.
February 2017 - June 2018
Provided expert technical support for RingCentral’s VoIP system, assisting clients in optimizing network configurations and resolving hardware/software issues efficiently.
Led customer onboarding sessions, simplifying complex technical concepts to ensure seamless adoption and a superior user experience.
Proactively identified and troubleshot performance issues, delivering tailored solutions that enhanced service reliability and client satisfaction.
November 2014 - August 2016
Provided remote technical support for Mac and iOS devices, achieving a 95% first-contact resolution rate through precise diagnostics and efficient troubleshooting.
Facilitated in-store technical assistance, ensuring seamless device repairs and issue resolution.
Simplified complex technical concepts for users of all skill levels, improving customer confidence and satisfaction.
Committed to enhancing device performance, optimizing support processes, and delivering a seamless Apple user experience.
June 2011 - August 2014
Managed end-to-end shipment tracking, providing real-time updates to clients and carriers to ensure on-time deliveries and accurate documentation.
Maintained seamless communication with drivers, coordinating timely pickups and drop-offs to optimize logistics operations.
Streamlined data entry and shipment monitoring within CRM systems, proactively identifying and resolving potential issues before they impacted delivery timelines.
January 2008 - May 2010
Provided rapid and reliable technical support for AT&T Internet customers, troubleshooting connectivity issues and resolving service disruptions to ensure uninterrupted access.
Applied advanced diagnostic skills to swiftly identify and fix internet-related problems, reducing downtime and enhancing customer satisfaction.
Committed to delivering seamless support, improving service reliability, and optimizing the overall user experience through proactive problem-solving and technical expertise.
Coordinating logistics and dispatching trucks for efficient transportation operations.
Organizes and tracks timely, cost-effective delivery of goods, managing documents, carriers, and customer updates.
Customer service, document review, executive assistant tasks, and proficiency in Microsoft Access.
Resolving disputes between buyers and sellers on ecommerce platforms for fair and efficient transactions.
Search online for information on various topics and enter it into a database, including names, products, or numbers.
As a CSR, I ensure positive customer experiences through active listening, empathy, and efficient issue resolution.
Brenda is a highly skilled and dedicated professional whose contributions were invaluable. Her expertise, work ethic, and attention to detail set her apart. I truly appreciate her support and look forward to working with her again.
