2020
SHS (Accountancy and Business Management)
Olivarez College
About Me
I am a Virtual Assistant who has multiple skills like Data Entry, and Customer Service Representative, I can do Online Research, has knowledge in Microsoft Excel and Google Worksheets as well. I have sense of accuracy and attention to detail. I can do multitasking job. I am a no typo person and meticulous in spelling grammar. And if you have an specific tool, task and instructions, I would be glad to use and do it that way
Customer Service Expert
Lead generation
Customer Service
Data Entry
Online Research
Certificates
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My Experience and Education
2020
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2021
Alorica
(Customer Service Representative)
Assists customers in Amazon retail product related items usually replace or refund and helping return item if ever it does not meet the standards of customers.
Managed, configurate and Encoding personal information of customer on their account depending on their specific request.
Make annotations of what happened during the Representative and Customer interaction to make sure there would be a reference for the next associate to refer to
Sept 2021
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Dec 2021
Cardinal Health
(Customer Service Representative II)
Assisted Pharmaceutical owners in fulfilling their inventories. Usually take orders of medicines, order them for the client, track the items, and replace or refund items that did not meet the client's standards.
communicated with clients on daily basis and ensured excellent customer service.
managed shipment and sales orders
January 2022
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June 2022
Ibex
(Customer Service Representative)
Assist patients, attorneys, and insurance companies regarding patients' bills, making sure everything is in order on the account by making sure we fulfilled client requests.
Make sure that HIPPA verification is done before making changes, disclosing information, or delegating requests on the ACE system to make sure the personal info of the patient is protected at all costs.
Make annotations of what happened during the Representative and Customer interaction to make sure there would be a reference for the next associate to refer to
2022
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2022
ProVA (Apprentice)
(Data Entry Specialist)
Search the Internet for information on a wide variety of topics. Gather it using a spreadsheet and make sure that all information is accurate, organized, and easy to find.
My Services
Customer Service Expert
Lead generation
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Service Expert
Assisting Client with what they need about products we offer. Ensuring that client is satisfied with services provided