2018
Bachelor’s Degree in Information Technology
STI College Sta Maria
More Info About Me
I am Patricia, I will be your Virtual Sidekick. I took Bachelor of Science in Information Technology major in system analysis and design.
I am confident that I can effectively work remotely in your social media platforms, performing tasks such as administration, content creation, and product sourcing. My communication and interpersonal skills, along with my ability to manage time and plan projects, make me an ideal candidate for this position.
I am also a graphic designer that may be responsible for creating logos, designing brochures, or creating other digital and print media. They may also be responsible for creating website designs, digital illustrations, infographics, and other digital content. They may also be responsible for creating illustrations and graphics for promotional materials or advertisements. Additionally, they may be responsible for providing guidance and advice to clients on branding, layout, and other design elements.
Let's work together! Learning, applying, and experiencing, we can find the success and happiness that we seek for our business.
My Skills and Competencies
Graphic Design
Social Media Management
Customer Service
Data Entry
IT Support
Content Creator
Certificates
My Experience and Education
2023
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2023
Manifest
(Social Medial Manager)
My responsibilities would include creating content for social media platforms, such as Facebook, would also be responsible for engaging with fans and followers, monitoring content, and responding to messages and comments. Additionally, I am responsible for creating, editing, and optimizing images and videos for social media measuring and analyzing the performance of my content.
2022
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2023
Collective Solution
(Customer service Representative | live support | roadside assistance agent)
•Provide emergency roadside assistance to stranded motorists, including but not limited to towing, jump-starts, flat tire changes, fuel delivery, and lockout service.
•Quickly assess the situation and take appropriate action to ensure the safety of the customer and any passengers.
•Diagnose and troubleshoot automotive issues on the spot.
•Provide timely, accurate reports of service activities to the roadside assistance call center.
•Adhere to all safety and traffic laws at all times.
•Document any completed services, parts used, and other related costs.
•Follow all company policies and procedures.
• Communicate effectively with customers and coworkers.
2022
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2022
Callnovo Philippines (Avanquest Account)
(Email support | Customer Service Representative | Sales Representative | TSR)
● Educated customers about ongoing promotions
● Assisting customers with their subscription/ cancellation and extension.
● Walked the customer through navigating the company’s website
● Took in calls and made outbound calls when needed.
● Answered customer e-mails, chats, and SMS.
• Develop sales and technical presentations for customers and partners.
•Create and maintain customer and partner relationships.
•Assist with product demos and support to customers.
• Provide technical advice and support on software products.
•Identify customer needs and develop solutions to meet those needs.
• Analyze customer feedback to understand customer requirements.
• Monitor customer usage to identify new opportunities and areas of improvement.
•Support sales and marketing activities.
•Troubleshoot customer issues and provide solutions.
2020
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2021
Sutherland Global (Amazon Account)
(Chat support and technical support representative)
● Took in calls and made outbound calls.
●Chat and E-mail Support when needed.
● Educated customers about ongoing promotions.
● Walked the customer through navigating the company’s website.
•Provide technical assistance and support for incoming queries and issues related to Amazon products and services.
•Diagnose and troubleshoot technical issues, including account setup and network configuration.
•Research, identify and resolve customer inquiries in a timely and accurate manner.
•Respond to customer inquiries via phone, email, and chat.
•Provide product and service information to customers and assist in troubleshooting problems.
•Track, route and redirect problems to the appropriate resources.
•Follow-up and update customer status and information.
• Document and update customer records in the customer service database.
•Upsell products and services.
•Review and evaluate customer feedback and make recommendations to improve Amazon services.
2019
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2021
Kasapi
(Assistant Programmer)
•Maintain accurate and complete documentation for company policies and procedures.
•Greet customers and address their requests.
•Order and stock office supplies when necessary.
•Resolve customer problems promptly and accurately.
•Report any repairs and maintenance to the maintenance team.
•Provide technical assistance to office staff as needed.
•Assist in software and hardware upgrades.
•Add or update workstations for office staff.
•Perform routine PC maintenance and updates for performance efficiency.
•Supervise and process help desk support requests.
•Initiate process improvements to better answer user demands.
My Services
Graphic Design
My responsible for creating logos, designing brochures, and creating other digital and print media.
Customer Service
my primary responsibility is to provide excellent customer service and assist customers in resolving their issues in a t
IT Support
Provides technical support and maintains the computer networks of all kinds of organizations in business operations.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.