Throughout my six-year career, I've gained extensive experience in the logistics sector, contributing my skills to diverse roles. I've served as a Customer Service Representative at NinjaVan, where I honed my communication and client-facing abilities. Transitioning to Lazada, I delved into data analysis, leveraging insights to enhance e-commerce operations. In my latest role as Claims and Arbitration Team Lead at J&T Express, I've further strengthened my expertise in dispute resolution and have adeptly navigated the unique challenges of e-commerce platforms. This cumulative experience positions me as a well-rounded professional capable of navigating the complexities of the logistics and e-commerce landscape.