Data Entry Skill: Microsoft (Word, Excel,Powerpoint), Spreadsheets and Google Docs. 

 Entering and verifying data in Microsoft Excel files. This includes entering customer data, such as names, addresses, and contact information, as well as data about customer issues, such as the date the issue was reported, the severity of the issue, and the steps taken to resolve the issue.

Providing reports to the affected customers. This includes providing customers with information about the incident, such as the status of the incident, the steps taken to resolve the incident, and any impact the incident may have had on their accounts.

Responsible for designing and distributing an advisory template for use during service emergency downtime or outages.