2018
Bachelor of Science in Information Technology
Nueva Ecija University of Science and Technology
More Info About Me
Hello there! I possess expertise in the following areas:
•Data Entry
• Virtual Assistant
• Lead Generation
• Microsoft Office
• Google Drive
• Email Marketing
• Customer Service
• Technical Support
I am a highly skilled and experienced professional with a proven track record in content planning, community engagement, trend spotting, and performance tracking. I am also proficient in creating visually stunning and strategic content, as well as project management, strategic planning, and multitasking.
Specific skills and experience:
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, etc.)
• Excellent communication and customer service skills
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Attention to detail and a keen eye for aesthetics
I am seeking a challenging role in a vibrant work environment that stimulates personal growth. I am confident that I can use my skills and experience to make a significant contribution to your team.
I look forward to hearing from you soon!
My Skills and Competencies
Virtual Assistant
MicroSoft Office (Word, Excel, Power Point, Spreadsheets )
Appointment Setter
Email Marketing Manager
Lead Generation Specialist
Data Entry Specialist
Certificates
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My Experience and Education
2019
-
2023
PLDT Global (Phils) Corporation
(Data Entry Specialist (Service Desk Associate))
• Enter and verify data in Microsoft Office applications
• Maintain data of the customer/clients in databases and spreadsheets
• Create and format reports for the incident being encountered
• Generate mailing lists
• Answer customer inquiries
2019
-
2023
PLDT Global (Phils) Corporation
(Data Entry Specialist (Technical Support))
Responsible for entering, verifying, and maintaining data related to technical support tickets. I am also responsible for escalating tickets to the appropriate level of support, creating and formatting reports, generating mailing lists, and answering customer inquiries.
2019
-
2023
PLDT Global (Phils) Corporation
(Appointment Setter (Service Desk Associate))
• Schedule appointments with the company's technical support team to discuss issues and tickets.
• Follow up with customers to ensure that their concerns are being resolved.
• Maintain a database of customer tickets/concerns.
2019
-
2023
PLDT Global (Phils) Corporation
(Email Marketing Manager (Service Desk Associate))
• Responsible for developing and executing email marketing campaigns that drive traffic, leads, and sales.
• Develop and execute email marketing campaigns
• Manage email lists and subscribers
• Create and optimize email templates
• Track and analyze email campaign performance
• Used survey tools to collects customer feedback and suggestions to improve the services of the company.
• Determine the best service for each customer according to their location
2019
-
2023
PLDT Global (Phils) Corporation
(Lead Generation Specialist (Service Desk Associate))
• Identify and qualify potential customers
• Nurture leads through the sales process
• Work closely with the product and marketing team to provide excellent customer service and support
• Generate reports on lead generation activities
• Stay up-to-date on the latest lead generation trends and techniques
2019
-
2023
PLDT Global (Phils) Corporation
(Customer Service Representative (Service Desk Associate))
• Developed company and customer relationship by providing excellent customer service.
• Prepared reports for root and cause analysis of issues being encountered, which will then be basis for overall improvement of the service.
• Handled company’s social media accounts, emails and made sure that all inquiries and concerns will be attended to in a timely manner.
2019
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2019
House Resource Development (HRD) Singapore Pte. Ltd
(Office Staff)
• Producing a computer-aided architectural and structural design including continues research and development.
• Designing residential house
• Designing furniture and interior decorations
My Services
Email Marketing Manager
Email marketing managers can help you create email templates that are visually appealing and easy to read.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Lead Generation Specialist
Lead generation service provider that specializes in helping businesses generate high-quality.
Appointment Setter
Can help you save time by scheduling appointments for you. This frees you up to focus on other aspects of your business.
Customer Support
Excellent customer support can lead to increased customer satisfaction. This can lead to positive word-of-mouth.