2010
Bachelor of Science in Computer Science
Trace College
More Info About Me
A Virtual Assistant with 12+ years of experience in various tasks. A tech-savvy problem solver that you can rely on. Enthusiastic individual with superior skills in both team-based and independent capacities.
AREAS OF EXPERTISE
* SEO/Content Writing
* Virtual Assistant
* Data Encoding
* Bookkeeping
* Leads Operation
* Service Management
* Process Improvement
* Staff Management
* Risk Management
* ITIL v3
CAREER HIGHLIGHTS
Operations Management and Relationship Building: 12+ years of experience in operations management, process improvement, and service management with one of the top FMCG companies.
My Skills and Competencies
Bookkeeping Online
Writing, And Email Handling
Social Media Management
Graphic Designer
Data Entry
Certificates
My Experience and Education
November 2022
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November 2022
Red Pine Digital
(Executive Assistant)
A highly organized executive assistant/operations lead that handles several tasks that provide support for the client. Has a solid organizational background and is comfortable playing a right-hand role in a fast-growing company.
2017
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2022
Lingaro (Philippines) Inc
(Lead Consultant / Service Level Manager)
-Accountable for guaranteeing that the service can meet the Service Levels agreed with the client while also in control of the IT Service Management processes which may affect Service Delivery.
-Establish and maintain processes within the service delivery organization while coordinate continual improvement of the support model across the various parties involved, including Third Party Vendor deliverables that may impact service quality.
2015
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2017
Hewlett Packard Enterprise
(Email Marketing Service Level Manager)
Managed all vendors and campaigns within email marketing while ensuring that processes are inline with the agreed operational level agreement. Creates new process and Service Improvement Plans in order to improve the service.
2014
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2015
Hewlett Packard Enterprise
(L1/L2 Support/Process Owner)
L3 Application contact for security matters covering all four pillars of the service namely Business & Network Technology, Operations, Global Security Solutions, and Security Compliance. Streamlining systems access request during new hire, transfer, and termination processes including, but not limited to automation of provisioning and de-provisioning for SailPoint (IAM).
2011
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2012
Hewlett Packard
(EMEA Duty Manager)
L1 escalation contact for any data related, incident management issues for our global clients.
2012
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2014
Hewlett Packard Enterprise
(EMEA Backup Shift Lead - BI Operation)
L1 escalation contact for all highly escalated issues and concerns of the business for all Non-SAP applications.
Subject Matter Expert in all supported applications.
2010
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2011
Computer Professionals Inc.
(Application Security Support)
L1 support contact for any security related for Siebel-Optima, Business Objects and iZoom issues and concerns
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Bookkeeping Online
Keep a thorough, accurate record of each and every financial transaction in an organized, methodical manner.
Virtual Assistant: Admin Support Online Business Manager
Ability to meet deadlines. MS Office and G Suit expertise. I'm the team member you want when significant tasks are due.