Virtual Assistant

A Virtual Assistant with 12+ years of experience in various tasks. A tech-savvy problem solver that you can rely on. Enthusiastic individual with superior skills in both team-based and independent capacities.

AREAS OF EXPERTISE
* SEO/Content Writing
* Virtual Assistant
* Data Encoding
* Bookkeeping
* Leads Operation
* Service Management
* Process Improvement
* Staff Management
* Risk Management
* ITIL v3


CAREER HIGHLIGHTS
Operations Management and Relationship Building: 12+ years of experience in operations management, process improvement, and service management with one of the top FMCG companies.

March 2017 - October 2022

Lingaro (Philippines) Inc. – Lead Consultant/Process Owner

March 2017 to October 2022
Lead an operations team that provides L1/L2 support in a multinational project for one of the top FMCG companies. Accountable for guaranteeing that the service can meet the Service Levels agreed with the client while also in control of the IT Service Management processes which may affect Service Delivery.

Establish and maintain processes within the service delivery organization while coordinate continual improvement of the support model across the various parties involved, including Third Party Vendor deliverables that may impact service quality.

Hewlett Packard Enterprise – Email Marketing Service Level Manager

October 2015 – July 2016
Managed all vendors and campaigns within email marketing while ensuring that processes are in line with the agreed operational level agreement. Creates new process and Service Improvement Plans in order to improve the service.

Hewlett Packard Enterprise – EASS Application Security Owner

November 2011 - October 2015
L3 Application contact for security matters covering all four pillars of the service namely Business & Network Technology, Operations, Global Security Solutions, and Security Compliance in a multinational project for one of the top FMCG companies. Streamlining systems access request during new hire, transfer, and termination processes including, but not limited to automation of provisioning and de-provisioning for SailPoint (IAM).

Computer Professionals Inc. – Application Security Support

June 2010 – October 2011
Provides L1 support as defined by the Service Level Agreement (SLA) policies and procedures in a multinational project for one of the top FMCG companies. Ensure that services of the Team provide is fit for purpose and meets both external and internal requirements, including legal compliance and customer expectations.

November 2022

Red Pine Digital - Executive Assistant

A highly organized Executive Assistant/Operations Lead that handles several tasks that provide support for the client. Has a solid organizational background and is comfortable playing a right-hand role in a fast-growing company.

Microsoft Certified – Azure Fundamentals

Issued March 2020 – No expiration

DevOps Foundation

Issued September 2019 – No expiration

Scrum Foundation Professional Certificate

Issued August 2020 – August 2022

ITIL V3

Issued January 2011