2005
Bachelor of Science in Computer Science
New Era University
More Info About Me
My name is Ann, most people call me Shelly. I love reading books and listening to music during my free time. I also love writing and drawing. I live in Caloocan City and have a Bachelor’s degree in Computer Science.
My first job was in a BPO company as a Technical Support Representative, I mostly assisted clients with their internet service and did the ticketing. I also worked in a shipping company and a bank as a loan officer, both I enjoyed immensely since they were challenging. I started working from home when my mother was diagnosed with cancer and I had to stay with her. When she passed away, I continued working from home because I found it more convenient and I got to take care of my family without the need to always interrupt my work. I’m not much for traveling and I usually plan my tour ahead of time. I’m a homebody and that’s why working from home is ideal to me. My first remote job was with Engage to Sell as a Chat Support and Lead Generator Specialist. We assisted clients interested in purchasing cars, motorcycles, boats, and sometimes planes. My second remote job was with Nextdoor as a Content Moderator. I was also assigned to their Fraud Department, where I usually checked for potential fraud or scams online to protect the clients from them. I love working for both because we don’t take calls unless we have team meetings. It also encouraged me to be more attentive and detail-oriented, plus it enhanced my typing skills.
As an employee, I have a positive attitude and value integrity above else, which I believe are essential for being, not only as a Virtual Assistant, but as a decent person.
My Skills and Competencies
Research
Content/Article Writer
Data Entry and Documentation
Content Moderator
Visual/Web Design
Chat/Email Specialist
Certificates
My Experience and Education
2023
-
2024
Nextdoor
(Content Moderator (L3))
To ensure that all user-generated content on the platform is free of scams and illegal content and is not harmful to the user base. Review all user-generated content in real-time to make sure it meets the company's standards and community guidelines.
2016
-
2023
Engage To Sell
(Chat Support/Lead Generator Specialist)
Handling customers of various dealerships through chats and converting them into leads.
2015
-
2016
ShipServ CI Philippines Inc
(Associate Client Service Executive)
Handle emails for software related issues, delivery issues and miscommunications.
2014
-
2015
Acquire Asia Philippines
(Technical/Customer Support)
Handles Internet related issues such as unable to connect, intermittent and slow connection problems with appropriate support boundaries.
2010
-
2013
Teleperformance Philippines
(Technical/Customer Support)
Handles Internet-related issues (with appropriate support boundaries) of Telstra Clients.
2009
-
2010
HSBC Philippines
(Credit Underwriter)
Analyze credit data and financial statements to determine the degree of risk involved in extending credit or lending money.
2007
-
2009
Teletech Customer Care Management
(Technical/Customer Support)
Handles Internet-related issues such as unable to connect, intermittent and slow connection problems, and installation of Verizon’s Extra Services and additional software troubleshooting.
2005
-
2007
Convergys Manila
(Technical/Customer Support)
Advance troubleshooting and configuration of Networking Devices such as routers, wireless networks and game consoles for SBC/Yahoo Clients.
My Services
Data Entry/Administrative
Data Analysis, Microsoft Office (Excel/Word/Powerpoint), and Data Collection
General Virtual Assistant
Canva, Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Microsoft Teams, Adobe Photoshop, Zoom, SalesForce
Website Developer
Website Optimization/Designer, WordPress Website development, Redesign WordPress
Lead Generator
Internet Research, Convert Chats/Emails to Leads
SEO
Keyword Researcher and Website Content