Ann Sheryll Tiu

Virtual Assistant | Data Entry Specialist
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Contact Information
  • +639773723700
  • astiu014@gmail.com
  • Metro Manila, PH
  • https://myprofile.ph/annsherylltiu
About Me

My name is Ann, most people call me Shelly. I love reading books and listening to music during my free time. I also love writing and drawing. I live in Caloocan City and have a Bachelor’s degree in Computer Science.

My first job was in a BPO company as a Technical Support Representative, I mostly assisted clients with their internet service and did the ticketing. I also worked in a shipping company and a bank as a loan officer, both I enjoyed immensely since they were challenging. I started working from home when my mother was diagnosed with cancer and I had to stay with her. When she passed away, I continued working from home because I found it more convenient and I got to take care of my family without the need to always interrupt my work. I’m not much for traveling and I usually plan my tour ahead of time. I’m a homebody and that’s why working from home is ideal to me. My first remote job was with Engage to Sell as a Chat Support and Lead Generator Specialist. We assisted clients interested in purchasing cars, motorcycles, boats, and sometimes planes. My second remote job was with Nextdoor as a Content Moderator. I was also assigned to their Fraud Department, where I usually checked for potential fraud or scams online to protect the clients from them. I love working for both because we don’t take calls unless we have team meetings. It also encouraged me to be more attentive and detail-oriented, plus it enhanced my typing skills.

As an employee, I have a positive attitude and value integrity above else, which I believe are essential for being, not only as a Virtual Assistant, but as a decent person.

Education
Batch 2001 to 2005

New Era University, Bachelor of Science in Computer Science

TECHNICAL PROFICIENCY
 Computer Literacy (MS Office: MS Word, PowerPoint, Excel/MAC OS)
 Customer Service (CS /Helpdesk Operator and Administrative Task)
 Technical Service (Internet Troubleshooting, Networking, IT Support)

Work Experience
2023-2024

NEXTDOOR, Content Moderator/Fraud Specialist (L3)

To ensure that all user-generated content on the platform is free of scams and illegal content and is not harmful to the user base. Review all user-generated content in real-time to make sure it meets the company's standards and community guidelines.

2016-2023

ENGAGE TO SELL, Chat Support/Lead Generator Specialist

Handling customers of various dealerships through chats and converting them into leads.

2015 - 2016

SHIPSERV CI PHILIPPINES INC, Associate Client Service Executive

Handle emails for software related issues, delivery issues and miscommunications.

2014 - 2015

ACQUIRE ASIA PHILIPPINES, Technical/Customer Support

Handles Internet related issues such as unable to connect, intermittent and slow connection problems with appropriate support boundaries.

2010 - 2013

TELEPERFORMANCE PHILIPPINES, Technical/Customer Support

Handles Internet-related issues (with appropriate support boundaries) of Telstra Clients.

2009 - 2010

HSBC PHILIPPINES, Credit Underwriter

Analyze credit data and financial statements to determine the degree of risk involved in extending credit or lending money.

2007 - 2009

TELETECH CUSTOMER CARE MANAGEMENT, Technical/Customer Support

Handles Internet-related issues such as unable to connect, intermittent and slow connection problems, and installation of Verizon’s Extra Services and additional software troubleshooting.

2005 - 2007

CONVERGYS MANILA, Technical/Customer Support

Advance troubleshooting and configuration of Networking Devices such as routers, wireless networks and game consoles for SBC/Yahoo Clients.

Training Certificates
March 2023 to Present

Introduction to Google SEO

An online non-credit course authorized by University of California, Davis and offered through Coursera.

LINK: https://coursera.org/verify/Z5JPNWX2ZFMS

March 2023 to Present

Getting Started in Google Analytics

An online non-credit project authorized by Coursera Project Network and offered through Coursera.

LINK: https://coursera.org/verify/A3YN7F3364E9

March 2023 to Present

Create a Website Using Wordpress : Free Hosting & Sub-domain

An online non-credit project authorized by Coursera Project Network and offered through Coursera.

LINK: https://coursera.org/verify/2WJKGCCTMQGQ

April 2023 to Present

Google SEO Fundamentals

An online non-credit course authorized by University of California, Davis and offered through Coursera.

LINK: https://coursera.org/verify/6QFL7XC6C7CR

February 2024 to Present

General Virtual Assistant Training

GVA training conducted by ProVa

LINK: https://myprofile.ph/annsherylltiu

April 2024 to Present

SEO

Search Engine Optimization (SEO) training conducted by ProVa

LINK: https://myprofile.ph/annsherylltiu