- +639773723700
- astiu014@gmail.com
- Metro Manila, PH
- https://myprofile.ph/annsherylltiu
My name is Ann, most people call me Shelly. I love reading books and listening to music during my free time. I also love writing and drawing. I live in Caloocan City and have a Bachelor’s degree in Computer Science.
My first job was in a BPO company as a Technical Support Representative, I mostly assisted clients with their internet service and did the ticketing. I also worked in a shipping company and a bank as a loan officer, both I enjoyed immensely since they were challenging. I started working from home when my mother was diagnosed with cancer and I had to stay with her. When she passed away, I continued working from home because I found it more convenient and I got to take care of my family without the need to always interrupt my work. I’m not much for traveling and I usually plan my tour ahead of time. I’m a homebody and that’s why working from home is ideal to me. My first remote job was with Engage to Sell as a Chat Support and Lead Generator Specialist. We assisted clients interested in purchasing cars, motorcycles, boats, and sometimes planes. My second remote job was with Nextdoor as a Content Moderator. I was also assigned to their Fraud Department, where I usually checked for potential fraud or scams online to protect the clients from them. I love working for both because we don’t take calls unless we have team meetings. It also encouraged me to be more attentive and detail-oriented, plus it enhanced my typing skills.
As an employee, I have a positive attitude and value integrity above else, which I believe are essential for being, not only as a Virtual Assistant, but as a decent person.
New Era University, Bachelor of Science in Computer Science
TECHNICAL PROFICIENCY
Computer Literacy (MS Office: MS Word, PowerPoint, Excel/MAC OS)
Customer Service (CS /Helpdesk Operator and Administrative Task)
Technical Service (Internet Troubleshooting, Networking, IT Support)
NEXTDOOR, Content Moderator/Fraud Specialist (L3)
To ensure that all user-generated content on the platform is free of scams and illegal content and is not harmful to the user base. Review all user-generated content in real-time to make sure it meets the company's standards and community guidelines.
ENGAGE TO SELL, Chat Support/Lead Generator Specialist
Handling customers of various dealerships through chats and converting them into leads.
SHIPSERV CI PHILIPPINES INC, Associate Client Service Executive
Handle emails for software related issues, delivery issues and miscommunications.
ACQUIRE ASIA PHILIPPINES, Technical/Customer Support
Handles Internet related issues such as unable to connect, intermittent and slow connection problems with appropriate support boundaries.
TELEPERFORMANCE PHILIPPINES, Technical/Customer Support
Handles Internet-related issues (with appropriate support boundaries) of Telstra Clients.
HSBC PHILIPPINES, Credit Underwriter
Analyze credit data and financial statements to determine the degree of risk involved in extending credit or lending money.
TELETECH CUSTOMER CARE MANAGEMENT, Technical/Customer Support
Handles Internet-related issues such as unable to connect, intermittent and slow connection problems, and installation of Verizon’s Extra Services and additional software troubleshooting.
CONVERGYS MANILA, Technical/Customer Support
Advance troubleshooting and configuration of Networking Devices such as routers, wireless networks and game consoles for SBC/Yahoo Clients.
Introduction to Google SEO
An online non-credit course authorized by University of California, Davis and offered through Coursera.
LINK: https://coursera.org/verify/Z5JPNWX2ZFMS
Getting Started in Google Analytics
An online non-credit project authorized by Coursera Project Network and offered through Coursera.
LINK: https://coursera.org/verify/A3YN7F3364E9
Create a Website Using Wordpress : Free Hosting & Sub-domain
An online non-credit project authorized by Coursera Project Network and offered through Coursera.
LINK: https://coursera.org/verify/2WJKGCCTMQGQ
Google SEO Fundamentals
An online non-credit course authorized by University of California, Davis and offered through Coursera.
LINK: https://coursera.org/verify/6QFL7XC6C7CR
General Virtual Assistant Training
GVA training conducted by ProVa
LINK: https://myprofile.ph/annsherylltiu
SEO
Search Engine Optimization (SEO) training conducted by ProVa
LINK: https://myprofile.ph/annsherylltiu