2008
BSIT - Electronics
Earist - Philippines
More Info About Me
Highly organized and detail-oriented professional with over 10 years of experience as a Gym Customer Service Manager and Club Administrator. Skilled in managing schedules, handling client communications, coordinating daily operations, and providing top-level administrative support. Adept at multitasking in fast-paced environments, with a proven ability to streamline processes, manage data, and maintain excellent customer relations. Seeking to leverage strong administrative, communication, and problem-solving skills in a Virtual Assistant role to support business growth and efficiency..
My Skills and Competencies
Social Media Management
Data Entry
Microsoft Excel (formulas, sorting, filtering, reports)
CRM software (membership or client database management)
Email and calendar management (Gmail, Outlook)
Appointment scheduling and coordination
Customer service and client communication
Multitasking and time management
nventory and supplies monitoring
Certificates
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My Experience and Education
2022
-
2025
UFC GYM LLC.
(Operations Manger)
Maintained strict health, safety, and cleanliness
standards, achieving 100% compliance in facility
inspections
Oversaw membership administration, including
processing new registrations, renewals, and payment
queries.
Monitored member feedback and implemented
strategies that improved retention and reduced
cancellations.
2021
-
2022
UNIT 27 PHYSICAL FITNESS
(Customer Service Manager)
Achieved, maintained, and developed a good
relationship with the customer and members through
excellent service and interpersonal skills.
Handled escalated customer complaints and
inquiries, resolving issues promptly and maintaining
member satisfaction
2015
-
2021
GOLDS GYM INTERNATIONAL
(CLUB ADMINISTRATOR)
Supervised reception and front-of-house staff,
offering training and performance feedback.
Monitored and maintained office systems, member
databases, and attendance records.
·Perform Administrative work such as keeping
employee records, visa application/renewal
coordination, and staff requests.
My Services
Executive Virtual Assistant
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.