Annaliza Culminar

Profile

Highly organized and detail-oriented professional with over 10 years of experience as a Gym Customer Service Manager and Club Administrator.Skilled in managing schedules, handling correspondence, organizing data, and supporting executive tasks remotely. Known for maintaining professionalism, accuracy, and confidentiality while delivering high-quality administrative support. Adept at multitasking, problem-solving, and providing seamless virtual assistance in fast-paced environments.

Work Experience

18th November 2022 – Present

Operations Manger

UFC GYM

Oversaw all front desk and administrative operations, ensuring smooth daily workflow and outstanding member experience.
Handled scheduling, email and phone communications, and managed membership databases with 100% accuracy.
Assisted management with reports, meeting coordination, and task prioritization.
Processed payments, maintained records, and ensured data confidentiality.
Trained and supervised staff to deliver consistent, high-quality service.
Supported marketing and client retention initiatives, improving member satisfaction and efficiency.
Utilized tools such as Microsoft Office, Google Workspace, and CRM software to streamline administrative processes.

August 2021 - November 2022

Customer Service Manager

UNIT 27 DUBAI

January 2015 - July 2021

Club Administrator

GOLD'S GYM INTERNATIONAL

Skills

* Executive & Administrative Support
* Scheduling & Calendar Management
* Email and Communication Management
* Data Entry & Record Keeping
* Customer Service & Client Relations
* Report Preparation & Documentation
* MS Office, Google Workspace, CRM Tools
* Time Management & Task Prioritization