Hi! I am Angelique

More Info About Me

I'm a hardworking and self-motivated freelancer with a lot of experience. I can handle multiple tasks, I don't have any problem with time management since I have already done a lot of work before. I used to work as a social media manager in a salon. I'm the one who manages their Facebook and Instagram accounts. I also spent a year working as a Customer service representative in a US Company with the website https://www.minted.com/. I know how to make emails and answer customer inquiries. Communication in English is not a problem for me too since I used to be an ESL Teacher for 3 years already, I do appointment setting for my classes. I also do data entry since I need to make my textbook and encode the student details and improvement every class

I always do my job with sincerity, and professionalism and ensure that my clients will be completely satisfied by providing my quality work. I know and I'm confident to be the best choice for your Professional Virtual Assistant. :)

My summary of qualifications:

● Certified TEFL Teacher; TEFL Professional Development Institute: 120-Hour TEFL Certification
● Free-lance Photography (Intermediate level)
● Proficient use of several computer applications including MS Office, Word, Excel, and Point) and Photo-editing Applications
● Knowledge of photography and editing techniques.
1. CANVA – (Expert level)
2. PHOTO GRID – (Advance level)
3. ADOBE PHOTOSHOP - (Intermediate level)
4. PICMONKEY - (Expert Level)
●Basic Book Keeping
●Facebook Ads Management (Organic Advertising)
●Video Editor
●Social Media Manager
●TikTok Editor
●Instagram Manager
●Youtube Manager
●Doing work in a timely manner
●Good communication/ interpersonal and organization skills
●Excellent background in customer relations and client assistance
●Efficient at files and records management and organization
●Proficient in the provision of counseling services and initializing a student’s existing language capabilities to develop basic/ advanced English skills.
●Experienced in working with adults/children from diverse cultural backgrounds
●Fluent in Filipino and English (both oral and written); some Japanese language
●Exceptional Internet research skill
●Transcription, 38 wpm typing speed

Angelique P. Estrada
Rodriguez, Philippines
angeliqueestrada7@gmail.com
Freelancer
Check my CV View Work Hire Me

My Skills and Competencies

Customer Service
Virtual Assistant
Social Media Manager
Data Entry
Content Creator
ESL Teacher
Cold Caller
Recruiter
Tiktok Creator
E-commerce Assistant

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
June 2018 - June 2022
Bachelor of Science in Business Management

Quezon City University

June 2016 - April 2018
Accountancy Business and Management

Gates Professional Schools

2022 - 0000
Better U Care
(Medical VA , Appointment setter, Cold Caller, Customer Service and Graphic Artist)

● Use CRM to connect with leads.
● Follow-up calls.
● Do outbound calls.
● Sent SMS, and email using CRM.
● Set appointments with the leads.
● Update client information and contact details.
● Make EOD

2022 - 0000
UpWork
(Cold Caller and Recruiter)

● Respond to emails and phone calls
● Call the person using the Text my app.
● Use ZipRecruiter and Monster to find agents.
● Hire licensed life agents.
● Manage a contact list
● Post jobs via websites like zip recruiter, LinkedIn, and Monster.com
● Call licensed people using a given phone directory.
● Using scripts to provide information about the recruitment.
● Schedule meetings with the Executive director.
● Use google sheets to encode the person's details, phone number, and other details.
● Prepare customer spreadsheets and keep online records

2021 - 2022
家族で使えるオンライン英会話 クラウティ
(ESL Teacher)

● Instruct students whose first language is not English.
● The goal is to teach the English Language Proficiency Standard Course of Study.
● Instructs learners to read, speak, listen, and write English, so they can achieve grade-level proficiency in all academic areas.

2021 - 2022
Clasing Elts
(Data Entry, Appointment Setter, Lesson Material Creator, and ESL Teacher)

● Teach professional students in Spain.
● Specialized in Cambridge examination with levels of KET - elementary level (A2), PET - intermediate level (B1), First Certificate - upper intermediate level (B2),
CAE - advanced level (C1), CPE - proficient level (C2), Lingua skill - all levels.
● Set appointments with the students who want to have a class.
● Coach the other tutor's who encounter trouble using the platforms.
● Train other newbie tutors.
● Preparing and delivering lessons to improve students' reading, writing, and conversing skills.
● Developing educational content such as notes and quizzes.
● Assigning activities to facilitate students' consolidation of learning material.
● Making our own textbook/lesson material.
● Ability to use google drive
● Ability to know how to use skype, google meet, and hangouts as platforms.
● Schedule appointment classes for the students using google calendar.
● Encode the data and information of the students using Excel.
● Encode data for the student's improvement and daily updates about the student.
● Coach other teachers who are having difficulties with their class.

2019 - 2022
Weblio Philippines Inc.
(ESL Teacher)

● Taught Japanese students of all ages and English levels online.
● Specialized in TOEIC (Test of English for International Communication), and Eiken exams.
● Preparing and delivering lessons to improve students' reading, writing, and conversing skills.
● Developing educational content such as notes and quizzes.
● Assigning activities to facilitate students' consolidation of learning material.
● Basic knowledge doing troubleshooting

2020 - 2021
Lariecyl Salon
(Social Media Manager, Content Creator and Virtual Assistant)

● Responsible for creating and publishing services on all social media platforms, including Facebook, Instagram, and Youtube accounts.
● Posts Ads
● Reply to the customer's comments.
● Grow an audience, build brand awareness, and ultimately, boost sales.
● Answering customer inquiries about prices and other things.
● Editing pictures for media platforms.
● Oversees the media account's interactions with the public through implementing content strategies on social media platforms.
● Answering inquiry.
● Analyzing engagement data.
● Identifying trends in customer interactions and planning digital campaigns to build community online.

2018 - 2019
Collective Solutions Philippines
(Chat support representative Non-Voice)

● Account (https://www.minted.com/)
● Connecting through chat support, customers receive instant responses in real-time.
● Expediting issue resolution and increasing customer satisfaction.
● Prompt chat and email responses to customers.
● Document each customer's question or problem as well as the resulting answer or solution.
● Develop customer service solutions and maintain service level.
● Create emails to boost sales of invitation cards.
● We need to maintain a positive, empathetic, and professional attitude toward customers at all times.
● Acknowledging and resolving customer complaints.
● Keeping records of customer interactions, transactions, comments, and complaints.
● Communicating and coordinating with colleagues as necessary.

2017 - 2018
Ren's Sausage House
(Cashier and Bookkeeper)

● Customer experience with fair, friendly, and courteous service.
● Registers the sales on a cash register by scanning items, itemizing, and totaling customers' purchases.
● Resolves customer issues and answers questions.
● Do inventory after the shop closes.
● Checking if the items and/or foods are still available and making a report.

2016 - 2022
Freelance Photographer
(Photographer)

● Take pictures at certain events, especially school events and activities.
● Shooting Videos and making short films.

My Services

Social Media Management

Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.

Facebook Ads Management

Facebook ads by getting inspiration from a few of our ad examples that have seen success.

Graphic Design

Graphic design is a craft where professionals create visual content to communicate messages.

Customer Service

Connecting through chat support, customers receive instant responses in real-time.

ESL Teacher

The goal is to teach the English Language Proficiency Standard Course of Study and Instruct students.

Book Keeping

Say goodbye to accounting headaches, I know better ways to handle accounting. Get the Accounting result that you want.

Testimonials

Author

大谷隆太

He is a very good teacher. She gives good advice on pronunciation and answers questions in a friendly manner. I am a beginner in English conversation, but I can learn English well while enjoying the conversation.

Author

Wynwyn Diaz

You handle it well and show professionalism to take care of everything. All these qualities make you the best person for this kind of task. Take care!

Author

Lariecyl Dionisio Vargas

I can say that she always does her job professionally and perfectly.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Rodriguez,
Philippines
Email :
angeliqueestrada7@gmail.com


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