2020
Bachelor's Degree - Information Technology
STI College Cubao
Know more about me!
With over 10 years of combined experience across diverse roles, I bring a versatile skill set and a commitment to excellence in customer service, recruitment, and administrative support.As a seasoned Customer Service Specialist, I have honed my ability to provide exceptional service by leveraging over five years of experience.
My proficiency in customer service best practices ensures that I effectively address customer needs and deliver positive experiences. I excel in communication, both written and verbal, and I am skilled in Microsoft Office and customer service software.
Additionally, I am a proficient Recruitment Specialist specializing in the Pharmaceutical, Biotech, and Manufacturing sectors. With a focus on sourcing, interviewing, and onboarding, I am dedicated to finding the ideal candidates to drive organizational success. Building strong relationships with employers and candidates is central to my approach, ensuring optimal matches for both parties.
In my role as a Property Manager, I liaise effectively with tenants, contractors, onsite personnel, and clients to facilitate smooth operations. My responsibilities include compiling and organizing documents, data entry, and managing a shared email inbox with prompt responsiveness. I am adept at obtaining and processing quotes for maintenance jobs, preparing lease documents, and coordinating ingoing and outgoing tenancies in collaboration with stakeholders. Additionally, I track expenses for bills and invoices to ensure accurate financial management.
Furthermore, I am skilled in sending out various correspondences such as emails, newsletters, and documents, and I handle incoming calls and messages through the company's general phone line.With expertise in data entry, manipulation, analysis, and database management, I ensure precision and efficiency in my work. Proficient in Microsoft Office Suite and other relevant software, I maintain high standards of accuracy and problem-solving ability when handling large datasets.
My Skills and Competencies
Content Creation
Social Media Management
Graphic Designer
Data Entry
Property Management
Certificates
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My Experience and Education
2022
-
2024
Cortes Management Group
(Property Manager)
• Liaison with tenants, contractors, onsite person and clients
• Administration – compiling and saving documents, data entry
• Obtaining quotes for maintenance jobs/requests
• Collation and processing quote requests and work orders
• Managing maintenance requests required for ingoing, ongoing and outgoing tenancies
• Monitoring and actioning the shared email inbox
• Preparing lease documents and ad hoc documents
• Preparing ingoing and outgoing tenancies in administration and coordination with stakeholders
• Sending out correspondences such as emails, newsletters, and documents
• Taking and returning calls and messages for the company's general phone
• Tracking of expenses for bills/invoices
• Invoice management, uploading and disseminating the invoices to the wider team
• Checking and obtaining security footage as required
• Reviewing, comparing and actioning property reports, escalating for further action where required
• Bond lodgments and bond disposals
• Assisting in payment plans and negotiations
• Facilitating and data entry on to forms and documents
• Processing applications for ingoing tenancies
• Assisting stakeholders such as trade suppliers, owners (clients) and tenants' on their queries
• Troubleshooting issues such as maintenance or payment
• Taking phone call and messages
• Assist in recruitment processes
2021
-
2022
PSG Global Solutions
(Senior Recruiter)
● Data entry for Pipeline and Job openings.
● Utilizes all resources for recruiting top talent for the biotechnology, clinical research and pharmaceutical industry
● Identifies and source appropriate talent for current open roles within the organization and for our clients
● Determines applicant qualifications by pre-screening and interviewing applicants on a consistent set of qualifications, analyzing responses, and comparing qualifications to job requirements.
● Recommends candidates to hiring managers based on objective criteria used in the evaluation process.
2020
-
2021
Alorica
(CSR)
● Took in calls and made outbound calls when needed
● Explained Mobile service bill details to customer
● Basic troubleshooting of Mobile network issue
● Generated Sales leads
● Added orders for new Mobile network subscription or Mobile phone
● Explained Delivery details of Mobile phone and SIM orders
● Educated customers about on-going promotions
● Walked the customer through in navigating company’s website
● Troubleshooted customer website log in issue
2014
-
2020
Concentrix
(Customer Service Specialist)
● Data entry for Metric tracker.
● Chat and E-mail Support.
● Took in calls and made outbound calls when needed.
● Answered customer e-mails, chats and SMS.
● Troubleshooted Internet, Home phone, TV, Broadband and Mobile service issues.
● Generated Sales lead for all service offered by the account.
● Explained bill and resolve billing disputes to customers.
● Generated Team hourly, daily, weekly and monthly report based on metric.
● Supported pool of agents when needed.
● Handled escalated calls.
● Updated Metric tracker when needed.
● Created report for Customer Satisfaction, NPS, First call resolution and Transfer rate analysis weekly, monthly and quarterly.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Testimonial
Leanne Rose
Angeline is very helpful and responsive to any queries when I receive a workorder. I am happy to be working with the team at Cortes Management Group.
Janet P.
Angel is a great team player! Thank you for arranging our meetings and introducing fun games every week!
Lauren L.
Shout to Angel for always stepping up and giving us feedback about hot requisitions. Such feedback is helpful to me and Vana as clients would like to hear first hand feedback from recruiters.