Angeline M. Faustino

PROFESSIONAL VIRTUAL ASSISTANT
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Contact Information
  • https://www.facebook.com/miya.ne.790
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  • @iammiyane
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  • faustinoangeline.af@gmail.com
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  • live:.cid.54f0f1ea1193117b
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Skills

Social Media Management
Data Entry
Content Creation
Customer Service
Technical Support
Reporting
Full-cycle recruitment
Reporting
Data Analysis
51 WPM
Certification

General Virtual Assistance Training

Education

Bachelor's Degree, Bachelor of Science in Information Technology

Experience
2022 - 2024

CORTES MANAGEMENT GROUP, PROPERTY MANAGER

● Liaison with tenants, contractors, onsite person and clients
● Administration – compiling and saving documents, data entry
● Obtaining quotes for maintenance jobs/requests
● Collation and processing quote requests and work orders
● Managing maintenance requests required for ingoing, ongoing and outgoing tenancie
● Monitoring and actioning the shared email inbox
● Preparing lease documents and ad hoc documents
● Preparing ingoing and outgoing tenancies in administration and coordination with stakeholders
● Sending out correspondences such as emails, newsletters, and documents
● Taking and returning calls and messages for the company's general phone
● Tracking of expenses for bills/invoices
● Invoice management, uploading and disseminating the invoices to the wider team
● Checking and obtaining security footage as required
● Reviewing, comparing and actioning property reports, escalating for further action where required
● Bond lodgments and bond disposals
● Assisting in payment plans and negotiations
● Facilitating and data entry on to forms and documents
● Processing applications for ingoing tenancies
● Assisting stakeholders such as trade suppliers, owners (clients) and tenants' on their queries
● Troubleshooting issues such as maintenance or payment
● Taking phone call and messages
● Assist in recruitment processes
2021 - 2022

PSG GLOBAL SOLUTIONS, SENIOR RECRUITER

● Data entry for Pipeline and Job openings.
● Utilizes all resources for recruiting top talent for the biotechnology, clinical research and pharmaceutical industry
● Identifies and source appropriate talent for current open roles within the organization and for our clients
● Determines applicant qualifications by pre-screening and interviewing applicants on a consistent set of qualifications, analyzing responses, and comparing qualifications to job requirements.
● Recommends candidates to hiring managers based on objective criteria used in the evaluation process.
2020 - 2021

ALORICA, CSR

● Took in calls and made outbound calls when needed
● Explained Mobile service bill details to customer
● Basic troubleshooting of Mobile network issue
● Generated Sales leads
● Added orders for new Mobile network subscription or Mobile phone
● Explained Delivery details of Mobile phone and SIM orders
● Educated customers about on-going promotions
● Walked the customer through in navigating company’s website
● Troubleshooted customer website log in issue
2014 - 2020

CONCENTRIX, CUSTOMER SERVICE SPECIALIST

● Data entry for Metric tracker.
● Chat and E-mail Support.
● Took in calls and made outbound calls when needed.
● Answered customer e-mails, chats and SMS.
● Troubleshooted Internet, Home phone, TV, Broadband and Mobile service issues.
● Generated Sales lead for all service offered by the account.
● Explained bill and resolve billing disputes to customers.
● Generated Team hourly, daily, weekly and monthly report based on metric.
● Supported pool of agents when needed.
● Handled escalated calls.
● Updated Metric tracker when needed.
● Created report for Customer Satisfaction, NPS, First call resolution and Transfer rate analysis weekly, monthly and quarterly.