2010
Bachelor of Science in Nursing
National University - Baguio
More Info About Me
Versatile Professional with expertise in Business Development, Technical Support, and Customer Engagement. I am dependable, fast to pick things up, motivated, goal-oriented, and ultimately, I always strive to offer my best. Seeking to leverage expertise in streamlining processes and optimizing productivity in a dynamic virtual environment.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Lead Generation
Appointment Setter
Certificates
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My Experience and Education
2013
-
2016
IQOR Philippines
(TSR/CSR/DSG)
Handling customer complaints in regards to their device/plan/account and also doing basic troubleshooting on their devices.
Dealing with store dealers if they need some help in regards to customers account/device.
2016
-
2017
Alorica Philippines
(Customer Service Representative)
Addressing costumer complaints.
Maintaining records by updating account information.
Diagnose and fix device technical issues for customers.
Give a bill explanation and upsell goods and services.
2017
-
2018
IBD
(Floor Support | Admin Support)
Preparing reports and inputting data in CRM are the primary responsibilities of administrative support personnel.
Examining agents documentation.
Upload leads via CRM and verify lead status.
2019
-
2020
Cloudstaff Philippines
(Executive Assistant)
Responsible for contacting warm leads over the phone to generate appointments.
2020
-
2021
Outsourced HR Solution
(Business Development Executive)
Prospecting, generating, qualifying and following up on leads and collecting client details such as business name, business owner name, business address, phone number ,business email and business website.
2021
-
2022
Chip Chip Edu
(ESL Teacher)
Teach non-native speakers of English reading, writing, speaking, and listening abilities.
Create and carry out lesson plans that satisfy each student's needs while also being in line with the curriculum.
Regular quizzes, tests, and assignments are used to gauge the progress of the students.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Testimonials
Dhamielyn A. Sarno
I am thrilled to provide this testimonial for Princess Andrea Patio, who recently completed her training as a General Virtual Assistant under my guidance. Throughout her training, she consistently demonstrated a strong commitment to mastering the skills necessary for success in the virtual assistance field. She possesses a remarkable ability to handle a variety of tasks efficiently and effectively.
Stephanie De Jesus
Cess , is very responsible agent. She can work on her own even if no one is around, she is trustworthy.
She don't talk so much sometimes cause she has focus and goal.
She always make sure that by the end of the day she hit the target and never failed to provide help from other co worker.