2008
Associate in Computer Technology
STI Angeles
More Info About Me
13 years total of BPO experience with 7 years of team management expertise. Had inbound, outbound, email, sales, financial, customer service, and technical backgrounds.
I thrive to learn new skills in order to provide greater value to my future client's business success. I was a customer service support for different clients for many years and I am looking for long-term business partners that I can work with in achieving success with their business.
Social Media Management – Hands-on managing of the following social media platforms: Facebook, Instagram, Twitter, and Tiktok
Computer skills and Relevant Software - Microsoft Office Skills, word press, blogger.
Although I may not be a total expert writer, I would be of great help in building up your business since I can work independently and able to figure and work things out if possible.
Also, I am a fast learner and very eager to do whatever it is asked me to do. I aim for the highest thing I can be when I was assigned any task.
My passion is traveling and drawing. I also have my own Facebook page with more than 2k+ followers.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry/Web Researcher
Content Creator
Certificates
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My Experience and Education
2022
-
2023
TaskUs
(Team Leader)
A team leader is a person who is responsible for leading a team of people in the completion of a project, task, or goal. Team leaders are typically responsible for delegating tasks to team members, providing guidance and support to the team, and monitoring progress towards the completion of the objective.
They must also motivate and encourage team members to work together and stay focused on the goal.
2013
-
2022
Concentrix
(Team Leader)
-Observed performance of agents and provided feedback when needed.
-Organized and reviewed data and reports to better define company goals and milestones.
-Enforced company policies, answered coworkers' questions and trained new personnel.
-Monitored agents to comply with companies performance standards and policies.
2008
-
2013
Teletech Pampanga
(Customer Service)
-Answered data questions to clients and higher-up employees.
-Provided customer service and issue resolution to increase QA satisfaction levels.
-Improved productivity by providing CSR performance feedback for corrective action.
-Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
My Services
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Virtual Assistant
Handling emails Scheduling meeting Hotel Accommodation Booking Received phone calls Purchase orders Inventory and track
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.