2006-2008

Associate in Computer Technology, Tertiary

1998-2002

Angeles City High School Pandan, Secondary

English
Tagalog

2023

Certificate of Participation, Pro VA Course

Virtual Assistant Course

13 years total of BPO experience with 7 years of team management expertise. Had inbound, outbound, email, sales, financial, customer service, and technical backgrounds.

I thrive to learn new skills in order to provide greater value to my future client's business success. I was a customer service support for different clients for many years and I am looking for long-term business partners that I can work with in achieving success with their business.

Social Media Management – Hands-on managing of the following social media platforms: Facebook, Instagram, Twitter, Pinterest, and Tiktok

Computer skills and Relevant Software - Microsoft Office Skills, word press, blogger.

Although I may not be a total expert writer, I would be of great help in building up your business since I can work independently and able to figure and work things out if possible.

Also, I am a fast learner and very eager to do whatever it is asked me to do. I aim for the highest thing I can be when I was assigned any task.

My passion is traveling and drawing. I also have my own Facebook page with more than 2k+ followers.

2022 - 2022

TaskUs, Team Leader

A team leader is a person who is responsible for leading a team of people in the completion of a project, task, or goal. Team leaders are typically responsible for delegating tasks to team members, providing guidance and support to the team, and monitoring progress towards the completion of the objective.
They must also motivate and encourage team members to work together and stay focused on the goal.

2013 - 2022

CONCENTRIX, Team Leader

-Observed performance of agents and provided feedback when needed.
-Organized and reviewed data and reports to better define company goals and milestones.
-Enforced company policies, answered coworkers' questions and trained new personnel.
-Monitored agents to comply with companies performance standards and policies.

2008 - 2013

TELETECH PAMPANGA, Customer Service

-Answered data questions to clients and higher-up employees.
-Provided customer service and issue resolution to increase QA satisfaction levels.
-Improved productivity by providing CSR performance feedback for corrective action.
-Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.

Social Media Management
Data Entry/Web Researcher
Graphic Designer
Content Creator

Communication: The ability to clearly communicate goals and expectations to team members is essential for successful team leadership.
Organization: Able to organize and manage information as well as prioritize tasks.
Problem-Solving: Must be able to quickly identify and solve problems that arise.
Interpersonal Skills: Able to motivate and interact effectively with team members.
Decision Making: Able to make quick decisions based on data and information.
Adaptability: Must be able to quickly adapt to changing conditions and environments.
Creativity: Able to think outside the box and come up with creative solutions to challenges.