2018
Bachelor of Science in Hotel and Restaurant Management
College of Tourism and Hospitality Management
Get to know me!
Graduated in 2018 from the Oldest Pontifical, Royal and Catholic University from the Philippines - University of Santo Tomas. As a Hotel and Restaurant Practitioner, I have always been passionate and committed to provide quality services to clients. I have worked in Travel Agency and Shipping & Logistics company which trained me and acquired extensive knowledge, professional skills and work ethics.
I pursued my career in Freelancing and have expertise on the following:
1. General Virtual Assistance
2. Shipping and Logistics Services
3. Social Media and Facebook Ads Management
4. Travel Management
5. Email Management
6. Customer Service
7. Administrative Tasks
Have established a strong grasp of understanding in multitasking and job prioritization in order to deliver the tasks before or within the deadline. Able to work in a team, independently and/or with minimal supervision.
Nicknamed as the “Optimist-Prime” because of being openminded and easy going, with a positive attitude to life.
I am the one you're looking for!
• General Virtual Assistance • SEO • CopyWriting • Email Marketing • Social Media Management (Copywriting and Engagement with Target Audience) • Social Media Marketing • Content Creation (Professional Graphic Design and Video Editing) • Lead Generation • Facebook Ads Management • Mastery in Microsoft Suite (Word, Excel, PowerPoint) • Ability to work and provide outcome before or within the given deadline • Can do multitasking without sacrificing quality results • Good Interpersonal and Communication skills (Written and Oral)
SEO
Email Marketing
CopyWriting
Social Media Manager
Graphic Designer
Data Entry Specialist
Content Creator
Facebook Ads Manager
Lead Generation Specialist
Certificates
×
![]()
My Experience and Education
March 2024
-
July 2024
Deltek Systems Philippines Ltd
(Sales Support Specialist)
• Respond to general non-sales related customer inquiries
• Interface with client sales organization & finance/legal groups on questions related to billing or
contract issues, investigate customer issues, and answer general customer questions
• Support client sales organization on general customer inquiries and opportunities
• Escalate and follow-up on support and service calls as necessary
• Process various orders and contract requests including add-ons, license expansions, renewals,
purchase orders, as well as other routine contract transactions (such as Mergers and
Acquisitions, non-disclosures, and other routine changes to customer agreements)
• Update customer database and ensure accuracy of information
• Prepare customer activity & performance reports and create spreadsheets for various support-
related statistics for internal use as well as for external use by clients as needed
• Forward downgrade, cancellation and reinstatement requests to ACC team
• Process and track client name and address changes through Contracts & Billing Group
• Coordinate with the billing team on invoice changes and corrections; as well as e-billing requests
• Process tax adjustment requests through the sales tax portal
2021
-
2024
Maersk Global Service Centres Phils. Ltd.
(Tender Process Expert)
• Supports the cluster Sales team and Centre trade and marketing teams to manage and grow assigned accounts in line with organizational strategy, goals, policies and processes
• Responsible to own Key Client Business Accounts and will be responsible for end to end delivery of the account. This will include Quoting, Tendering, BAF calculation & contract maintenance, coordinating on disputes and ensure invoices are collected on time
• Will act as a single point of contact for all sales account owners / customer service teams and own the account from GSC.
2022
-
2023
Falter Media LLC
(Email Marketing / SEO Specialist)
• Email Marketing / Email Outreach
• Lead Generation specifically LinkedIn Prospecting
• Podcast Management
• Search Engine Optimization
• Data Entry
2022
-
2022
Goldman & Associates Firm (Law Firm)
(Virtual Assistant - Marketing)
• Responsible for creating and update SOPs of the firm
• Communicate with clients via message or e-mail and refer them to respective Attorneys who handle the special cases
• Update status of client transactions on company's CRM
• Monitoring of after hours queries and concerns of clients and endorse to the proper department
• Handles Ad hoc administrative tasks
2020
-
2023
Freelancer
(Social Media Management)
• Responsible for generating and releasing contents across all social media platforms of clients in order to grow targeted audience, raise brand awareness, and ultimately convert into sales
• In charge of monitoring site statistics and provides weekly and monthly report to client to maintain engagement or better increase revenue
• Creates graphic and short video contents for social media marketing
• Interacts with viewers and potential buyers/consumers
2020
-
2021
Naess Shipping Philippines Inc.
(Crewing Processor)
• Monitors incoming and outgoing internal and external emails that concerns proper documentation of seafarers
• Communicates to principal regarding crew management
• Responsible in preparing documents needed in visa and flag licenses
• Liaising visa applications to Embassies if office liaisons are not available
• Verifies authenticity, validity and completeness of documents submitted by the seafarers prior embarkation
• Contract and allotment creation
• Coordinates with Crew Management team for medical results status of seafarers
• Ensures prompt uploading of complete documents in the system
• Booking of hotel accommodation through accredited OWWA hotels for off-signers crew
• Coordinates with Training Department for the required STCW trainings and in-house trainings of the seafarers
• Performs other tasks that may be assigned from time to time
2018
-
2020
Rajah Travel Corporation
(Documentation Specialist - Team Leader, Asia, and Pacific Team)
• Handling both corporate (business) and leisure APAC visa applications
• Handling of Marine (transit) visa applications
• Assessment of the veracity of documents prior submission of application to Embassy
• Quality checks approved visa details
• Communicate with clients through face to face, phone, and email
• Ensures camaraderie among team members
My Services
Facebook Ads Manager
Plan, strategize and execute Facebook Advertising to achieve quality and favorable outcome to client's business.
Search Engine Optimization
Introduction in SEO SEO Strategies Ranking Content Writing Copywriting
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for relevant and trending information on a wide variety of topics.
Content Creator
Promote clients' products and services by creating marketing materials for websites and social media platforms.
General Virtual Assistance
All around VA that has the ability to follow instructions accurately and performing tasks within or before deadline.