Summary

Graduated in 2018 from the Oldest Pontifical, Royal and Catholic University from the Philippines - University of Santo Tomas. As a Hotel and Restaurant Practitioner, I have always been passionate and committed to provide quality services to clients. I have worked in Travel Agency and Shipping & Logistics company which trained me and acquired extensive knowledge, professional skills and work ethics.

I pursued my career in Freelancing and have expertise on Social Media and Facebook Ads Management, General Virtual Assistance and Customer Service. Have established a strong grasp of understanding in multitasking for content creations in order to deliver tasks before or within the deadline. Able to work in a team, independently and/or with minimal supervision.

Nicknamed as the “Optimist-Prime” because of being openminded and easy going, with a positive attitude to life.

Email Marketing / SEO Specialist, Falter Media LLC

• Email Marketing / Email Outreach
• Lead Generation specifically LinkedIn Prospecting
• Podcast Management
• Search Engine Optimization
• Data Entry

Social Media Manager, Freelance

• Responsible for generating and releasing contents across all social media platforms of clients in order to grow targeted audience, raise brand awareness, and ultimately convert into sales
• In charge of monitoring site statistics and provides weekly and monthly report to client to maintain engagement or better increase revenue
• Creates graphic and short video contents for social media marketing
• Interacts with viewers and potential buyers/consumers

Virtual Assistant - Marketing, Goldman and Associates Firm - Law Firm

• Responsible for creating and update SOPs of the firm
• Communicate with clients via message or e-mail and refer them to respective Attorneys who handle the special cases
• Update status of client transactions on company's CRM
• Monitoring of after hours queries and concerns of clients and endorse to the proper department
• Handles Ad hoc administrative tasks

Tender Process Expert, Maersk Global Service Centres Phils Ltd.

• Supports the cluster Sales team and Centre trade and marketing teams to manage and grow assigned accounts in line with organizational strategy, goals, policies and processes
• Responsible to own Key Client Business Accounts and will be responsible for end to end delivery of the account. This will include Quoting, Tendering, BAF calculation & contract maintenance, coordinating on disputes and ensure invoices are collected on time
• Will act as a single point of contact for all sales account owners / customer service teams and own the account from GSC.

Crewing Processor, Naess Shipping Philippines Inc

• Monitors incoming and outgoing internal and external emails that concerns proper documentation of seafarers
• Communicates to principal regarding crew management
• Responsible in preparing documents needed in visa and flag licenses
• Liaising visa applications to Embassies if office liaisons are not available
• Verifies authenticity, validity and completeness of documents submitted by the seafarers prior embarkation
• Contract and allotment creation
• Coordinates with Crew Management team for medical results status of seafarers
• Ensures prompt uploading of complete documents in the system
• Booking of hotel accommodation through accredited OWWA hotels for off-signers crew
• Coordinates with Training Department for the required STCW trainings and in-house trainings of the seafarers
• Performs other tasks that may be assigned from time to time

Documentation Specialist - Team Leader (APA Region), Rajah Travel Corporation

• Handling both corporate (business) and leisure APAC visa applications
• Handling of Marine (transit) visa applications
• Assessment of the veracity of documents prior submission of application to Embassy
• Quality checks approved visa details
• Communicate with clients through face to face, phone, and email
• Ensures camaraderie among team members

Sales Support Specialist

• Respond to general non-sales related customer inquiries
• Interface with client sales organization & finance/legal groups on questions related to billing or
contract issues, investigate customer issues, and answer general customer questions
• Support client sales organization on general customer inquiries and opportunities
• Escalate and follow-up on support and service calls as necessary
• Process various orders and contract requests including add-ons, license expansions, renewals,
purchase orders, as well as other routine contract transactions (such as Mergers and
Acquisitions, non-disclosures, and other routine changes to customer agreements)
• Update customer database and ensure accuracy of information
• Prepare customer activity & performance reports and create spreadsheets for various support-
related statistics for internal use as well as for external use by clients as needed
• Forward downgrade, cancellation and reinstatement requests to ACC team
• Process and track client name and address changes through Contracts & Billing Group
• Coordinate with the billing team on invoice changes and corrections; as well as e-billing requests
• Process tax adjustment requests through the sales tax portal