Hey I am Allan

✨Your Best Freelancer✨

🌟 Open for Part Time and Short-Term Projects 🌟

Hi there! I'm Allan, a highly skilled and experienced analyst with a passion for process quality checks and audit, data analysis, reporting, macro automations and process documentations. I've been in 10 years in a shared services industry as Specialist- Quality Analyst and with 3 years of experience in BPO industry as Business Process Associate and Email support. Over the years, I've built a strong reputation for delivering exceptional results and providing outstanding service on my experience.

𝒀𝒐𝒖𝒓 𝑽𝑨 π‘Ήπ’π’„π’Œπ’”π’•π’‚π’“ ✨
𝑨𝒍𝒍𝒂𝒏 π‘ͺπ’–π’”π’•π’π’…π’Šπ’

Allan Patricio Custodio
Cavite, Philippines
Freelancer
Check my CV View Work Hire Me

My Skills and Competencies

Graphic Designer- Canva
Data Entry
Content Creator
Audit
Process Flow Creation
Process Documentation
Reconciliation
Data Analysis
Data Report and Presentation

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2009
Computer Programming

Dr. Felimon C. Aguilar Information Technology Training Institute

2022
Certificate of Unit Achievement (Graduate Degree Program)

Southville International School Affiliated with Foreign Universities (SISFU) - Strategic course for "The role of organisational culture and communication in the delivery of an organisation's strategy"

2023 - 2023
**Upwork Freelance**
(Visio Diagram Creator)

Assist to create a Process Diagram for a Clinical step with detailed in a swimlane flow charts. Able to create a total of 13 flowcharts on a span of 1 week only. This was done on Microsoft Visio as tool in creation process flow charts.

2014 - Present
DHL Global Forwarding (Phils.) Inc.
(Specialist - Quality Analyst)

-Act as major support on various Center wide activity in terms of audit, time and motion, problem solving, designing process flow, creation of analysis and reports that includes data gathering from various Service Lines and Teams, KPIs monitoring, and checking of operation's adherence which support the delivery to accomplish their targeted KPIs and looking towards for Process Improvements activities
-Additional adhoc task is supporting MIS on driving automation via RPA (UiPath) in terms documentation and discussion with delivery
-Support Business Continuity on any ERT activities which is not limited to evacuation drills, planning and execution of BCP in times of calamities and operation disruption

2013 - 2014
DHL Global Forwarding (Phils.) Inc.
(Training and Quality Associate)

-Conduct internal audit to validate details inputted by agents to SAP CRM system
-Create and maintaining process flow charts, work instruction and SOP
-Conduct Roadshow for team quality performance, process updates and process alignment
-Conduct monthly assessment for training need analysis

2013 - 2013
DHL Global Forwarding (Phils.) Inc.
(Process Associate)

-Migrating and maintaining Forwarding Agreement contracts from excel template to SAP system
-To validate contract against the rate sheet before migration and clarify to country for discrepancy

2010 - 2013
Amdatex Las PiΓ±as Services Inc
(Business Process Associates)

Serve as back office for a title company in US by searching needed information such as names, property profile, Legal and Vesting Deed, Property Map, Loan and Mortgages

My Services

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products, events and services by developing copy for websites, social media, marketing materials.

Auditing

Examining and checking the accuracy of the files and if align on the standards.

Report Creation

To process the raw data into data presentation to visualize the performance and trend that will be used in reports.

Process Documentation

Documenting the process which involves creation of process flowchart, SOP and work instructions.

Testimonials

Author

Jumel Lara

Just like to commend Allan for his amazing support to Brazil Ocean Freight team. He has made several process improvements that really helps the team in achieving their prod targets. Recently he has also done a fantastic Audit automation tool that captures all possible external errors. The extra time and effort he put in it were certainly worthwhile. It’s certainly our pleasure working with such a dedicated colleague like him and he really deserves this appreciation.

Thanks to extend this congratulatory message to him for β€œa job well done”.

Author

Sarah H. Client from Upwork

"I am pleased to provide a glowing review for the exceptional services provided by Allan C. as a freelancer Visio diagram creator. From start to finish, his level of communication was excellent.
One of the standout aspects of his service was his impressively fast turnaround time. He not only grasped the project objectives quickly but also delivered the final product within the agreed-upon timeline, demonstrating a high level of efficiency and professionalism.
The Visio diagrams he created were of the highest quality, showcasing his skill and attention to detail. Each diagram was meticulously designed, accurately representing the information and conveying it in a visually appealing manner.
Overall, I am thoroughly satisfied with the Allan's performance. His excellent communication, swift turnaround time, and exceptional work surpassed my expectations. I would highly recommend Allan's services to anyone in need of a talented Visio diagram creator."


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Cavite,
Philippines


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