2012
Bachelor of Computer Science
University of Perpetual Help System DALTA
More Info About Me
Always looking for opportunities and hungry for knowledge to upskill myself with different knowledge and skill sets.
Aldrine Joseph A. Rogacion
Bacoor City, Cavite, Philippines
Freelancer
My Skills and Competencies
Customer Service
Team Management
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2025
Accenture
(Instructor Analyst (Trainer))
As a Trainer, the main tasks is to deliver product specific training, providing feedback session and coaching for development of the employees
2020
-
2021
Sykes Philippines
(Technical Support Specialist)
Handles troubleshooting for mobile phone and account maintenance
2019
-
2020
Concentrix
(Account Associate)
Handles Account Specifics and Billing Concern thru phone and chat medium
November 2014
-
June 2019
VXI Global Holdings
(Team Leader)
• Handles deliverables in aspect of Daily reports
• Answers call in terms of supervisory calls
• Skills in Excel processing
• Provides effective coaching to enhance call handling skills for agents
• Provides technical knowledge to agents in terms of Floor Walking and efficient solution provision
• Flexibility in terms of work and task provided on different schedules
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.