(2002-2003) Mapua Institute of Technology

Course: Electrical Engineering

(2003-2007) (2011-2012) University of Perpetual Help System DALTA

Course: Computer Sciences

(March-July 2013) Informatics Festival Branch

Creative Web Development to specialized on Web Developing, including Advance Photoshop Editing

August 26, 2021 – Present - ACCENTURE

Instructor Analyst

• Handled Talent Acquisition role for UPS project as part of recruiting drivers for delivering packages
• Took a role in customer service under Travelguard, aiming to provide world-class service by providing details about the insured’s benefits.
• Took a role as a Call Coach for WSC under CAPDEV tower. Handles product support, and real-time assistance to agents, conducting refreshers and huddles. Providing feedback sessions to agents regarding spot-checks from different call types.
• Handles escalation calls.
• Currently delivering product-specific training for Travelguard insurance.

June 2020 – August 15, 2021 SYKES ALABANG

Customer Service Associate

• Handles queries for Verizon Wireless Customer’s regarding account management and billing concerns
• Provides basic troubleshooting for wireless devices to promote a great customer service
• Aims to provide an exceptional customer experience with provided added value on what they can have on their account based on its account activity
• Provided helpful knowledge to colleague and do floor walked for better assistance

June 2019 – April 2020 CONCENTRIX

Account Associate

• Handles Account Specifics and Billing Concern thru phone and chat medium
• Deliver knowledge proficiency usage of Office Application to customers
• Provides basic troubleshooting for customers who have concerns with subscription
• Aims and delivers 5 stars customer service

November 2014 – June 2019 VXI GLOBAL HOLDINGS B.V

Team Leader

• Handles deliverables in aspect of Daily reports
• Answers call in terms of supervisory calls
• Skills in Excel processing
• Provides effective coaching to enhance call handling skills for agents
• Provides technical knowledge to agents in terms of Floor Walking and efficient solution provision
• Flexibility in terms of work and task provided on different schedules

February 2 2025

Data Entry