Customer Support
EXPERIENCE
Ubiquity CDO
Customer Care Representative ( Support )
( March 2025 - April 2025 )
Ubiquity CDO
Customer Care Representative ( Solutions team )
( April 2025 - july 2025 )
JOB DESCRIPTION
Resolving issues, providing accurate information, maintaining records,
escalating complex concerns, and promoting customer satisfaction
through professionalism and empathy.
SKILLS
- Effective communication with customers
- High-volume inquiry handling
- Strong problem-solving skills
- Team collaboration
- Multitasking and time management
- Accurate record management
- Adaptability in fast-paced environments
SAMPLE WORK
Processing and scheduling for customers
Analyzing and double checking calls
Helping out other agents with the processing
CUSTOMER'S FEEDBACK
