2018
Bachelors of Science in Biology
Central Mindanao University
Get to Know Me
Hi!
I’m Albert, and I’m here to help your business run smoother and look its best.
I bring over 5 years of experience in custom art, graphic design, and administrative support, along with formal training as a general virtual assistant and a growing specialization in e-commerce. My background in customer service has honed my communication, problem-solving, and client relationship skills — helping me deliver solutions that meet both business needs and customer expectations.
Organized, adaptable, and detail-oriented, I handle administrative tasks, creative projects, e-commerce operations, and customer support with precision and care. I enjoy partnering with teams and entrepreneurs who value reliability, initiative, and high-quality results.
Skills and Expertise
What I Bring to the Table
Real Estate Virtual Assistant
E-commerce Virtual Assistant
Content Creator & Copywriter
Graphic Designer
Data Entry Specialist
Customer Support Specialist
Certificates
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Professional Experience
My Journey So Far
2019
-
2025
AC Custom Arts
(Owner & Freelance Artist)
▸ Create original custom artworks in styles such as realism, digital illustration, caricature, and portraits.
▸ Manage and grow the AC Custom Arts social media page, handling content creation, posting, and audience interaction.
▸ Communicate directly with clients to capture their vision, provide progress updates, and deliver finished pieces that meet expectations.
▸ Oversee all aspects of the business, including pricing, order processing, and customer service.
2024
-
2025
U.S.-based Marketing Agency
(Social Media Content Creator (Intern))
Worked under a freelance social media marketer supporting content needs for a multi-million-dollar marketing agency in the US. Gained hands-on experience in:
▸ Assisted in creating social media graphics and layouts in Canva, following brand direction.
▸ Helped update and organize content calendars for upcoming posts.
▸ Learned to use SocialPilot for scheduling and basic content management.
▸ Checked published posts for formatting and accuracy under supervisor guidance.
▸ Provided general support to the Social Media Manager in day-to-day campaign tasks.
2025
-
2025
Ubiquity
(Customer Care Representative)
▸ Communicated effectively with customers to understand their concerns and provide timely, accurate solutions.
▸ Handled a high volume of support inquiries while maintaining professionalism and empathy.
▸ Demonstrated strong problem-solving skills to identify root causes and resolve issues efficiently.
▸ Collaborated with team members and other departments to address complex customer needs.
▸ Managed multiple support cases simultaneously, showcasing excellent organizational and time management abilities.
▸ Maintained detailed records of customer interactions to ensure consistent and thorough follow-up.
▸ Adapted quickly to changing processes and technologies in a fast-paced support environment.
2019
-
2024
Praise Arts Studios
(Digital Artist)
▸ Communicate effectively with clients to understand project needs and deliver high-quality designs.
▸ Manage multiple projects, demonstrating strong organizational and time management skills.
▸ Utilize problem-solving skills to troubleshoot design challenges and meet client expectations.
▸ Experience working remotely and collaborating with diverse clients worldwide
2018
-
2019
All Glory Cargo shipping
(Office clerk)
▸ Performed clerical duties such as data entry, record-keeping, and document management.
▸ Provided customer support by handling inquiries and assisting with service-related concerns.
▸ Maintained organization of office files, ensuring accuracy and efficiency.
▸ Demonstrated strong attention to detail and ability to multitask in a fast-paced environment.
Services Offered
Helping Businesses Run Smoothly
Real Estate Virtual Assistant
Helping real estate pros manage tasks, listings, and clients so you can focus on closing deals and growing sales.
Customer Support
Assist customers via email, chat, and social media, using tools and approaches that fit each business process.
Data Entry
Maintain accurate records and organize data efficiently, following established systems and workflows.
Social Media Content Creation/Graphic Design
Develop branded visuals and posts tailored to each platform, adjusting style to match audience preferences.
E-commerce VA
Manage Shopify stores through product uploads, order processing, and inventory tracking, adapting to store needs.
Client Feedback
What Clients Say About My Work
Ubiquity Customers Review
The customer was very pleased that her issue was resolved in a timely manner, particularly regarding the smooth transfer of her service to her new home. I ensured she received the assistance she needed by providing clear information, addressing her concerns patiently, and maintaining a knowledgeable and professional approach throughout the interaction. Her satisfaction reflected the quality of service delivered.
Ubiquity Customers Care Service
Customer was that her problem was easily resolve without any issues
Ubiquity Customers Care Service
Customer was happy especially on having her account closed because of the delayed payment. I was able to help her out and assured the customer that I will take care of it and fix it as much as I can. Problem was solved and the customer was happy and satisfied.