Blank Year
Bachelor of Science Information Technology
Asian College of Technology
More Info About Me
Greetings, my name is Alain. As a self-motivated and progress-driven individual, I hold a certificate of training as a General Virtual Assistant. I have implemented various strategies that I believe will add value to your company.
My commitment to continually acquiring new skills and knowledge enables me to enhance productivity and profitability for your business. It is my objective to ensure the seamless operation of your business.
I won't settle for good, I want to be great
If you think I'm the right fit for your team, then invite me for a job.
I'm available to work full-time, including weekend shifts.
Once you hire me, expect me to help your business like I'm growing it as my own. It may sound cheesy, but I derive immense satisfaction from witnessing your success and growth, which motivates me to perform at my best.
My Skills and Competencies
Social Media Management
Non Voice Appointment setter
Data Entry
Email Support
Administrative Assistant
Chat support
Certificates
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My Experience and Education
2022
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2023
Sykes Sitel
(Email and Chat support)
-Responsible for resolving customer concerns regarding their orders, delivery, return, refunds, delivery not received, general inquiry, product recommendations, fraud, and faulty items through email and chat using Gnatta and Intercom. It's a seasonal account under Gymhark.
2021
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2022
Alorica
(Content Moderator)
-Uphold community policies to safeguard companies' online presence for safer end-user experiences and brand protection. We use the TCS tool. Responsible for removing text, images, videos, etc that have been violated.
2020
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2021
Tech Mahindra Ltd
(Associate Customer Support)
-I assist customers to track their delivery. Process refunds and process delivery packages from UPS, I provide information about the package. Check Payment and bills cost on the delivery. Status of the delivery, location where they can pick it up. It's a Voice account under United Parcel Service(UPS)
2019
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2019
Exl Service Philippines
(Customer Care Executive)
Responsible for Resolving Customer Concerns regarding their Insurance, Pre-Auth, and Making sure that the patient has the correct CPT code. Medical account under Anthem BlueCross BlueShield.
2019
-
2019
Conduent
(Customer Care Senior Specialist)
Chat Support, Sales, placing an order, and Data Verification. Responsible for resolving Customer issues about their Mobile Plan, Devices, Orders, Basic Troubleshooting, and Billing concerns. Account under Verizon
2015
-
2019
Wipro Ltd.
(Customer Service Associate)
eCommerce under BestBuy. Responsible for resolving Customer issues after-sales product
support through Email.
2011
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2014
Sea Pearl Man Power Service
(Administrative Assistant)
I am responsible for a range of tasks to support the smooth operation of the office. These tasks include managing administrative duties such as filing, data entry, and photocopying, as well as coordinating office operations such as ordering office supplies, maintaining equipment, and ensuring the office is organized and optimized for efficiency.
July 2023
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August 2024
Azpired
(Technical Consultant)
I renew SSL certificates for IHG hotels under Oracle, perform basic troubleshooting when certificates expire, and address issues post-renewal. This role requires attention to detail and technical expertise to ensure uninterrupted hotel operations.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Administrative assistant
managing calendars, emails, and documents, organizing files, coordinating travel, and Scheduling.
Customer Service
Answering customers' inquiries via Chat, Email, and Social Media.