Email & Chat Support

Responsible for resolving customer concerns regarding their orders, delivery, return,
refunds, delivery not received, general inquiry, product recommendations, fraud, and
faulty items through email and chat using Gnatta and Intercom. It's a seasonal account
under Gymhark

Associate Customer Support

Assist customers to track their delivery. Process refunds and process delivery packages
from UPS, I provide information about the package. Check Payment and bills cost on the
delivery. Status of the delivery, the location where they can pick it up. It's a under United Parcel Service(UPS)

Content Moderator

Content moderator in TikTok, Uphold community policies to safeguard companies' online
presence for safer end-user experiences and brand protection. We use the TCS tool.
Responsible for removing text, images, videos, etc that have been violated.

Customer Care Executive

Back office account, Email support, Responsible for Resolving Customer Concerns
regarding their Insurance, Pre-Auth, and Medical account under Anthem BlueCross
BlueShield

Customer Care Senior Specialist

Chat Support, Sales, placing an order, and Data Verification. We are using Oracle for the CRM
tool. Responsible for resolving Customer issues about their Mobile Plan, Devices, Orders,
Basic Troubleshooting, and Billing concerns. Account under Verizon

Customer Service Associate

eCommerce under BestBuy. Tools we use are kanamail, oracle, Avaya, and outlook. Email
support, reward certificates/points, refund, Account merge, upgrade tier status, order
status, placing order. Responsible for resolving Customer issues after-sales product
support through Email

Administrative Assistant

Handling papers work, applicant's files, scheduled an interview, and answering calls
from the shipping company