2016
Bachelor of Arts in English Language and Literature
University of Southern Mindanao
More Info About Me
I have over two years of office experience working as Customer Service Representative. I am coachable and willing to learn new things. I am open-minded to changes and introduction of new ideas. I pride myself in my ability to be flexible and my ability to work under pressure. I also have high expectations of myself which I am confident will help ignite the fire in me to strive to be a better person and a professional in my field of work.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2018
-
2020
CNM BPO Solutions Inc
(Order Placer)
• Process customers' orders accurately
• Making outbound calls to restaurants and or dashers to place customers' orders
• Manage and track orders from time to time
• Caters customers' queries
2018
-
2018
Convergys Davao
(Customer Service Representative)
• Take orders and provide assistance to customers' needs
• Ensure the order details are provided
• Explain and offer solution to possible order delays
2017
-
2017
IBEX Global-Davao
(Billing, Sales, and Tech Support Agent)
• Explain and provide assistance to customers' billing request
• Manage to activate and deactivate customers' account
• Provide assistance to customers' basic technical problems
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.