Adarlie B Bunod

Professional Virtual Assistant
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ABOUT
  • Cotabato City, Philippines 9600
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  • adarliebunod@gmail.com
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  • +639560895689
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  • www.linkedin.com/in/adabunod
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CORE SKILLS

Administrative Support & Appointment Scheduling
Customer Service & CRM Management
Data Entry & File Management
Calendar & Inbox Management
Travel Management | Household Management
Social Media Assistance
Canva Pro | Microsoft Office | Google Workspace
Adobe Photoshop (Basic)
Cold Calling | Phone
EDUCATION

UNIVERSITY OF SOUTHERN MINDANAO
Kabacan, North Cotabato
Bachelor of Arts, English Language.
April 2016
February 2015 - March 2015

Relevant Coursework

Administrative Assistant
United Towers Philippines
Davao City, Davao del Sur
2015
Profile Summary

Detail-oriented and highly adaptable Virtual Assistant with over four years of combined experience in customer service, administrative support, and patient care coordination. Skilled in managing calendars, handling communications, organizing data, and ensuring smooth day-to-day operations. Proven ability to thrive in fast-paced environments with minimal supervision. Committed to delivering exceptional support to individuals and teams.
PROFESSIONAL EXPERIENCE
May 2024 – December 2024

AK GLOBAL COMPANY, Medical Support Representative

Cotabato City, Maguindanao, Philippines 9600
• Performed clerical routine tasks and managed health records to ensure timely and accurate patient care documentation
• Coordinated with the clinical staff to optimize patient's appointment scheduling, and reducing waiting time of patient's diabetic supplies by 30%
• Managed incoming and outgoing calls, ensuring that critical information was dispatched and received by both patient and the clinical staff
October 2018 – December 2020

CNM BPO SOLUTIONS INC., Order Placer / Customer Support Agent

Davao City, Davao del Sur, Philippines 8000
• Efficiently processed customer orders and secured payments, ensuring accuracy and confidentiality.
• Coordinated with dispatch teams to facilitate timely and accurate deliveries, enhancing customer satisfaction.
• Handled customer concerns and inquiries, providing real-time solutions and maintaining high service standards.
May 2017 – December 2017

IBEX Global, Billing, Tech, and Sales Agent

Davao City, Davao del Sur, Philippines 8000
• Maintained accurate customer records and order details in the CRM system to enhance service efficiency
• Addressed customer billing inquiries, ensuring accurate and timely resolutions to maintain customer satisfaction.
• Provided technical support for products/services, ensuring customer satisfaction and problem resolution.
CERTIFICATION

GENERAL VIRTUAL ASSISTANT, Pro-VA, Ph 2023