N/A
BS Psychology
Lyceum of the Philippines-Laguna
More Info About Me
Hi there! I am a Home Service Virtual Assistant based in the Philippines. With years of experience in the BPO Industry, my previous jobs were mainly focused on Customer Service and Project Facilitation. As a VA, my goal is to ensure my client is pleased with my output and trust me with how I do my work. It makes me happy to know I can lessen their workload, and allow them to do other things. Please see my work as you scroll down- I would love to work with you!
My Skills and Competencies
Jobber
G Suite
Email Management
Jobber
Monday
Kapwing
Gusto
Social Media Management
Data Entry
Content Creator
CRM- Arborgold
Canva
Certificates
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My Experience and Education
February 2023
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February 2024
Clean Image Pressure Washing
(Executive Assistant and Sales Coordinator)
• Email Management
• In- charge with scheduling of jobs and site visits
• Creating estimates and invoices for customers
• Keeping track of the staff's weekly commission
• In-bound and out-bound calls for client queries
• Running reports
• Social Media Management
• Basic Canva Editing
October 2022
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February 2023
Aspen Tree Services
(Administrative Assistant/ Virtual Assistant)
• Email Management
• Notifying clients when lighting service has been completed/ if team went above and beyond on a job
• Reporting to production manager of any issues/ comments on work orders
• Timecard editing and checking work order forms
• Importing new addresses to Exaktime (timecard tool) from Arborgold daily
• Entering new clients into the database / Arborgold (CRM)
• Entering appointments for sales arborists in Arborgold
• Updating job opportunity status based on client/ salesmen responses in Arborgold
• Adding compliments/ complaints into the system and notifying salesperson of any complaints
• Database cleanup- cleaning up work order notes for Lighting services and duplicated information on clients’ profile
• Run reports in Arborgold and update any missing information/ reaching out to team if information is not known
• Sent proposal follow-ups weekly to sales arborists
• Saving and uploading work orders/ important documents for each service in their respective Google Drive folders
• Updating Collections report on each office/ branch
• Creating schedule sheets every week
• Adding current backlog to scheduling resource sheet
• Updating schedule/ time offs of crews and salesmen
• Job Costings for Lighting, General Tree Care, Plant Health Care, and Landscaping
• Basic social media management: Handled Facebook and Instagram messages, and posting advertisements
• Submitting 811 Locates for General Tree Care and Plant Health Care
2020
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2021
Civicom Pacific Corp., Alabang
(Client Services Facilitator for Market Research,)
• Email Management
• Client handling/ Customer Service
• Project facilitation – assist Market Researchers with scheduling, create webrooms where interviews will be held, and assist with creating presentations/ stimuli depending on the topic’s methodology
• Provide technical support before and during the interviews, both for clients and respondents
• Create end of project reports each month for each project
2019
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2020
HSBC Electronic Data Processing (Philippines) Inc
(Operations Associate)
To take inbound and outbound calls and provide customer care needs related to their bank account, and assist them with their mobile/online banking concerns.
August 2018
-
December 2018
Capital One Philippines Support Services Corp
(Sr. Operations Representative)
To take inbound calls to handle account-related concerns and recommend optimal solutions within the desired level of customer service delivery.
My Services
Email Management
Responding to clients, monitor spam, record compliments.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry
Excellent with Admin tasks and usage of G-Suite, and Microsoft office
Content Creator
Promoting company products/ service through visual creativity
Testimonials
Trevor Steel
Zoe played a vital role (coordinating with clients, creating estimates, invoicing, managing our calendar, tracking kpi's and performing daily data input as well as social media content creation and much more), showcasing her strong work ethic, problem-solving skills, and ability to adapt to changing circumstances.
Furthermore, Zoe possesses an excellent positive mind set and outlook with a collaborative spirit, making her a pleasure to work with and a valuable team player. She consistently approached her responsibilities with enthusiasm, creativity, and a commitment to excellence.
I would not hesitate to recommend Zoe for any role that aligns with her skills, experience, and interests. Her passion for people and her unwavering commitment to delivering results make her an exceptional candidate for any organization.
Patricia Roy
• Organizational Skills
Zoe often created sheets and ways to track long-term tasks so she not only knew where she was in the progress of
the task but so I could see easily as well without even asking. She created SOP process sheets for us on multiple different processes with minimal revisions necessary so she could go back and revisit if it had been some time since she had done that task. She took notes, asked questions, and was able to tidy up all our digital files so things were easily accessible. She was constantly reminding me to answer some of her follow up questions of how to address different situations when I had forgotten about them so that nothing was missed!
Patricia Roy
• Work Dedication
Zoe always showed up to work on time (if not early). If she wasn’t in a good stopping point at the end of her shift,
rather than just signing off, she would get to a good stopping point and then leave for the day. She was always asking questions on new tasks as she wanted to make sure she was doing it correctly rather than just getting it done. I had to check her work minimally and if she was unsure of how to respond to a client or anything she asked me to check email drafts before they were sent. If anything came up in the middle of a shift she would reach out immediately to me but if I was delayed in answering, she moved on to another task rather than waiting around until she got clarification.
Patricia Roy
• Communication
Zoe always let me know when she started work, when she was leaving for the day, and any breaks she was taking
during her shift. If she ever had internet issues, schedule changes, or even the potential of a change she reached out and let me know. She easily adapted to different forms of communication while working for us (slack, teams, email, gmail messaging) never skipping a beat on her communication. She sent me end of the day reports of all the tasks she got done, how far she got in long term tasks, and if she wasn’t able to complete anything and why.
Patricia Roy
• Positive Attitude
Zoe has one of the best attitudes I have seen in a long time. I looked forward to our check in meetings and to
learn more about her personally and professionally. She enjoys learning new things and catches on to new tasks quickly. She takes on challenging tasks with a smile and never complains if the task is tedious. If she doesn’t understand something she just needs it to be explained or shown to her a different way but if that is the case she just asks and never gets frustrated or angry.