- zoeserut.work@gmail.com
- +639 553 084 026
- Cabuyao, Laguna Philippines
- Client Success Support
- CRM Management
- Administrative Tasks
- Training
- Email Management
- Content Creating
- Data Entry
-CRM
-Scheduling
-Invoicing
-ProjectManagement
- EmailManagement
-SOPCreation
-Research
-DataEntry
Zoe is a visual creative and dedicated Virtual Assistant with two years of solid experience supporting business owners behind the scenes. She thrives in the world of freelancing, always on the lookout for meaningful opportunities where she can bring value and positive energy.
Her love for connecting with people began in the Financial Contact Center world, where she built strong communication skills. Later, she leveled up as a Client Services Facilitator for Market Researchers—juggling thousands of emails, managing complex projects, and collaborating with clients across the globe.
Zoe’s experience in admin tasks, project coordination, and client communication makes her a perfect fit for VA work. She’s detail-oriented, efficient, and always ready to help things run smoothly.
Outside of work, she co-manages a cozy coffee shop with her husband and finds joy in fiction and poetry writing. In her free time, you’ll likely find her creating content on social media or enjoying the little everyday moments with her family.
SALES COORDINATOR, Clean Image Pressure Washing
- Scheduled job and estimation visits, ensuring smooth coordination between clients and technicians
- Managed technician schedules to maximize efficiency and reduce downtime
- Created and sent invoices, tracked payments, and followed up on collections
- Streamlined workflows and developed SOPs to improve team productivity
- Handled client communications via phone and email, providing timely and friendly support
Administrative Assistant, Aspen Tree Services
- Timecard editing and checking work order forms
- Entering new clients into the database /
- CRM Management
Client Services Facilitator, Civicom Pacific Corp
- Assist clients from different Market Research companies to handle all technical concerns before and during their Qualitative Interviews with respondents
-Manage each project by uploading presentations and customize the platform where they will conduct the interview, depending on the topic's methodology
-Answer calls/ emails from clients and respondents and provide technical assistance before/ during their interview