2016
Associate Computer Secretarial
DATACOM INSTITUTE OF COMPUTER TECHNOLOGY
More Info About Me
I'm a mother of 2 energetic girls and the eldest daughter in our family. I finished 1st year in college as a Computer Secretarial and haven't had the chance to continue studying since I started working and building my career as a Customer Support Specialist. I'm a fan of the country Japan because I love their animes, mangas, food, and culture. It's one of the places I would love to visit soon with my daughters and family when I get the chance. I'm a frustrated singer and dancer who can only showcase my hidden "talent" in the bathroom. 😅
I'm a Customer Support Specialist by profession and is in the industry for almost 8 years. I became a Sales Promoter and Sales Admin Assistant for the first 2 years of my career then I entered the BPO industry from November 2016 until November 2021. I left the BPO scene and pursued a new career path as an individual contractor. I started my freelance journey when I started working at home when I was in PayPal in March 2020. I was hired as a part-time virtual and appointment setter for a B2B Real Estate company from June 2020 to June 2021. The company eventually closed due to the pandemic but I got hired again as a part-time turned full-time Ecommerce Shopify Disputes Support from December 2021 until February 2022.
Are you looking for adequate customer service support? Stop your search and HIRE ME!
I guarantee an excellent customer service experience and treat your business like my own. I believe that ACTIONS speak LOUDER than words, So TRY ME! I am confident that I can provide you with the QUALITY results and SATISFACTION you need in your business because I love learning and the risk in learning. 😊
My Skills and Competencies
Social Media Manager
Data Entry
Customer Support
Disputes Specialist
General Virtual Assistant
Certificates
My Experience and Education
June 2020
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June 2021
MCKINLEY ESTATE
(Virtual Assistant / Appointment Setter)
• FOLLOWED A SCRIPT-DRIVEN CALL FLOW AND HANDLED QUESTIONS AND OBJECTIONS
• GAUGE SELLER MOTIVATION
• CALLED POTENTIAL LEADS IN THE CRM TO VERIFY ESSENTIAL INFORMATION
• MATCHED PROPERTIES IN OUR LIST THAT SUIT BEST TO POTENTIAL LEADS
• UPDATED DATA IN THE CRM
• SCHEDULED APPOINTMENTS FOR CLIENT AND LEAD FOR A POSSIBLE CLOSE SALE
• DATA ENTRY / FILE MANAGEMENT
• FOLLOW-UP WITH CLIENTS FOR DOCUMENTS NEEDED
August 2021
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February 2022
NEXT E-HORIZON
(Shopify Disputes Email Support)
• CREATED AND UPDATED PROCESS DOCUMENTS FOR DISPUTES WORKFLOW
• HELP THE TEAM CREATE DISPUTES PROCESS FLOW FOR PAYPAL AND KLARNA
• ANSWERED TICKETS FOR PAYPAL AND KLARNA CHARGEBACKS
• REACHED OUT TO CUSTOMERS REGARDING THE DISPUTE THEY FILED TO AMICABLY RESOLVE THE ISSUE DIRECTLY WITH THE CUSTOMER
• INPUT DATA INTO GOOGLE SHEET FOR DISPUTES TRACKER AND ON GOOGLE FORM FOR TIME LOG
• WORKED CLOSELY WITH THE STORE MANAGER AND SUPPLIERS TO RESOLVE CUSTOMER CONCERNS AND ISSUES WITH THEIR ORDER OR THE PRODUCT RECEIVED
• IMPLEMENTED EFFECTIVE DISPUTES WORKFLOW [E.G. EMAIL TEMPLATES, TRACKER, FEEDBACK, INSIGHTS]
May 2019
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November 2021
PAYPAL PHILIPPINES INC.
(Customer Solutions Teammate)
• ASSISTED CUSTOMERS WITH UPDATING THEIR ACCOUNT INFORMATION
• PROCESSED REPLACEMENT FOR LOST OR STOLEN PAYPAL CARD
• FILED DISPUTES AND HANDLED CUSTOMERS' CLAIMS TO HELP THEM WITH THEIR REFUND
• WORKED WITH CUSTOMERS TO LIFT RESTRICTIONS ON THEIR ACCOUNT
• PROVIDED EXPLANATIONS ON ANY CHANGES OR DISCREPANCIES ON CUSTOMERS BILLING STATEMENTS
September 2018
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April 2019
FIRSTSOURCE SOLUTIONS LIMITED
(Customer Service Associate)
• PROCESSED CUSTOMERS' PAYMENTS OVER THE PHONE
• ASSISTED CUSTOMERS WITH A PAYMENT ARRANGEMENT TO HELP WITH THEIR MONTHLY MORTGAGE PAYMENTS
• EXPLAINED TO CUSTOMERS ABOUT HOW THEIR ESCROW GETS COMPUTED EVERY YEAR
• HELPED CUSTOMERS TRANSFER THEIR RECORDS TO THEIR NEW MORTGAGE COMPANY
• MAINTAINED CUSTOMERS' INFORMATION BY MAKING SURE IT WAS UP TO DATE
February 2018
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July 2018
CAPITAL ONE PHILIPPINES
(Senior Operations Representative)
• ANSWERED CUSTOMERS' QUESTIONS ABOUT THEIR BILLING STATEMENTS
• ARRANGED PAYMENTS OVER THE PHONE
• AIDED CUSTOMERS ON LOST OR STOLEN CARD REPLACEMENT
• FILED FRAUD REPORTS FOR UNAUTHORIZED TRANSACTIONS
• HELPED CUSTOMERS UPDATE THEIR ACCOUNTS INFORMATION
My Services
Customer Support Specialist
Gives the best resolution and cater to customers' needs. Their top priority is to provide high-quality customer service.
Calendar Management
Easiest way to manage your projects and tasks. Manage all your team's work in one place and improve accountability.
Data Entry Keyers
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Email Management
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Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.