A highly organized, calm and detail-oriented person with a background in Sales Support in Shipping Company for 2 years and a Social Media Content moderator in BPO industry for 4 years and 5 months. A reliable quick to learn and asses the urgency and important of each task. Dedicated to work and make sure to provide a high quality and satisfactory service/product.
Northwestern Mindanao State College of Science and Technology
Provides administrative and operational assistance to a sales team
Ensuring smooth sales processes and effective communication with clients
handle tasks like managing schedules, preparing sales documents, processing orders, and maintaining customer data
contributing to overall sales efficiency and customer satisfaction
Keeping organized sales records
Responds to customer concerns
Verifying customer order accuracy
Investigate and resolve issues that are reported on Facebook such as request for account support and reports of potentially abusive content
Gather, analyze and utilized relevant data to develop ways to improve the overall user experience on the site
Enforce Facebook’s Terms of Use by carefully monitoring reports of abusive on the site
Review the reported content within agreed turnaround timer and standards of quality
Make well balanced decisions and personally driven to be an effective advocate for our community
Become and remain knowledgeable about Facebook products and community standards
Identify inefficiency in workflows and suggest solutions
Recognize trend and patterns, and escalate issues outside the company policy to the global team
To organize, prioritize and handling the incoming and outgoing emails in an efficient and professional manner.
Provide support by processing orders, handling customer inquiries and conduct data analysis to track sales performance.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Have an idea of inputting, updating or managing information in a system, database, spreadsheet or software.
Promote companies' products and services by developing copy for websites, social media, marketing materials.
