Hey I am Ellen Mae

About Me

A detail-oriented IT professional with strong expertise in delivering exceptional administrative and customer service support. Skilled in managing remote office tasks and handling calls efficiently, with a proven ability to meet deadlines and process information using refined research skills.

Ellen Mae Nerosa
Manila, Philippines
mae.profva@gmail.com
Freelancer
Check my CV View Work Hire Me

Skills and Expertise

Research, Data Collection and Data Entry
Calendar & Meeting Scheduling
E-mail handling and Email inbox optimization
SMM (scheduling posts)
Website post management
Customer Support
Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides
MS Office (Word, Excel, PowerPoint, Outlook)
Other administrative support.
Fundamental knowledge about JavaScript, PHP and other computer language

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2018
Bachelor of Science in Information Technology

Ramon Magsaysay Memorial Colleges

2023
Full Stack Web Development

Kodego Web Development Bootcamp

2021 - 2024
Crossian LLC, Georgia USA
(INBOUND CALL CENTER AGENT)

Organized customer emails and documented all relevant information according to standard operating procedures.
Logged call details to accurately track customer interactions.
Researched required information using available resources to provide informed responses.
Processed bookings, forms, and applications to ensure efficient handling of customer requests.

2019 - 2020
KCH Design Concepts
(Administrative Virtual Assistant)

Managed a Shopify store.
Handled data entry and conducted internet research.
Created graphics using Canva for social media posts.
Gathered information for product listings in Shopify.
Created ads on Craigslist and Facebook.
Proofread Craigslist ads.
Researched product information.
Built websites using Shopify.

2018 - 2020
Teleperformance Ayala Makati Philippines
(OUTBOUND CALL CENTER AGENT)

Sent follow-up emails to keep customers engaged.
Recorded interactions per guidelines.
Updated customer details accurately.
Shared relevant service information.

My Services

Graphic Designer - Canva

Design creative visuals using Canva for social media and marketing while ensuring brand quality and consistency.

Shopify - Product Lister & Researcher

Find profitable products, conduct research, and list optimized, SEO-friendly items on Shopify to boost sales

FB Ads Management and Automation

Manage and automate Facebook ads, optimize campaigns, track performance, and enhance ROI through data-driven strategies.

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Web Developer and Designer

Promote companies' products and services by developing copy for websites, social media, marketing materials.

General Virtual Assistant

Provides remote support services, often for businesses, entrepreneurs, or individuals.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Do you have project in mind? Get in touch and let me know how i can help. Fill out the form and i’ll be in touch as soon as possible.

Address :
Manila,
Philippines
Email :
mae.profva@gmail.com


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