2014-2018

Bachelor of Science in Information Technology

Ramon Magsaysay Memorial Colleges
Koronadal City, South Cotabato

• E-mail handling and inbox optimization
• Calendar & Meeting Scheduling
• Research, Data Collection and Data Entry
• Website post management
• Customer Support
• Google Suite
• MS Office
• Fundamental knowledge about JavaScript, PHP
and other computer language
• Other administrative support

A detail-oriented IT professional with strong expertise in delivering exceptional administrative and customer service support. Skilled in managing remote office tasks and handling calls efficiently, with a proven ability to meet deadlines and process information using refined research skills.

2018 -2020

Customer Support Representative, Teleperformance Phippines

• Sent follow-up emails to keep customers engaged.
• Recorded interactions per guidelines.
• Updated customer details accurately.
• Shared relevant service information.

2021-2024

Customer Support Representative, Crossian LLC

• Organized customer emails and documented all relevant information according to standard operating procedures.
• Logged call details to accurately track customer interactions.
• Researched required information using available resources to provide informed responses.
• Processed bookings, forms, and applications to ensure efficient handling of customer requests.

2019- 2020

KCH Design Concepts (Administrative Virtual Assistant)

• Managed a Shopify store.
• Handled data entry and conducted internet research.
• Created graphics using Canva for social media posts.
• Gathered information for product listings in Shopify.
• Created ads on Craigslist and Facebook.
• Proofread Craigslist ads.
• Researched product information.
• Built websites using Shopify.

• Social Media Management
• Email Marketing
• Funnel Building
• Content Creation
• Digital Marketing
• Website Designing