2018
INFORMATION TECHNOLOGY
BEATITUDE COLLEGE
More Info About Me
Hello I'm Joan lipomano, i am a passionate person and love to meet new people, I love trying something new to challenge myself, i am a hard-working and self- motivated virtual assistant that is able to work without the need of supervision.
My Skills and Competencies
Social Media Management
Data Entry
Email management
Customer support
Certificates
My Experience and Education
2022
-
2024
IBEX PHILIPPINES
(CUSTOMER SERVICE REPRESENTATIVE)
I WORKED UNDER CONIFER HEALTH ACCOUNT AND MY TASK IS TO HELP THE
PATIENT REGARDING THEIR BILLING STATEMENT AND THE PROCEDURE THAT THEY WILL
RENDER TO THE HOSPITAL ON HOW MUCH IT WILL COST THEM AND WHAT ARE PROCEDURE
THEY RENDER, PROCESS CLAIMS TO THEIR INSURANCE AS WELL .
2021
-
2022
HINDUJA GLOBAL SOLUTIONS (HGS)
(CUSTOMER SERVICE REPRESENTATIVE)
I WROKED IN HGS FOR 1 YEAR UNDER AETNA DENTAL PROVIDER WHICH IS
HEALTHCARE ACCOUNT AND MY TASK IS TO ANSWER ABOUT THE BENEFIT OF A MEMBER AND
HELP THE PROVIDER ABOUT THEIR CLAIM STATUS.
2018
-
2021
IQOR PHILLIPINES
(CUSTOMER SERVICE REPRESENTATIVE)
I WORKED IN CAPITAL ONE ACCOUNT FOR 3 YEARS I DO INBOUND AND
OUTBOUND CALLS AND MY TASK IS TO DO A COLLECTION’S WE’RE IN I HAVE TO ANSWER
CUSTOMER COMPLAINTS ABOUT THEIR BILLING STATEMENTS, EXPLAIN TRANSACTION HISTORY
AS WELL AS PROCESS PAYMENTS.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Email Management
creating an organized inbox, prioritizing emails, and responding to emails promptly.
Customer Support
I can easily adapt to a different situation and able to remain clam and composed when dealing with upset customers .