2013
Computer Secretarial
Bulacan Polytechnic College
More Info About Me
Hey there, I'm Crizthel! I'm 28 years old from the vibrant town of Bulacan here in the Philippines. I graduated a Computer Secretarial course in Bulacan Polytechnic College.
In my 8 years working in various industries, I've had the privilege to interact with diverse individuals, seamlessly adapt to different work environments, and master multiple skill sets. I'm a team player, goal oriented, with minimal supervision and with a sense of leadership as well as responsibility in every task that being assigned to me.
But here's the best part, I'm now eagerly seeking opportunities to utilize and share my expertise to Clients and Business. By sharing my skills and gaining fresh experiences, I believe we can mutually flourish and embark on a journey of personal and professional growth :)
My Skills and Competencies
Customer Chat Support
Analytics and Reporting
Strategy Development
Social Media Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2023
Plus Size Corner and Nice Collection
(Social Media Manager)
Tasks:
- Identify target audiences and determine the most effective platforms for engagement.
- In charge of creating eye-captivating contents
- Respond to comments, messages, and enquiries to maintain a positive online environment.
- Plan and schedule social media posts to maintain a consistent posting schedule.
- Creating an organic advertisements to increase audiences and leads
2021
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2023
Telco Services Australia
(Customer Chat Support)
- Providing information on products or services and ensuring a positive customer experience throughout the interaction.
- Responding promptly and accurately to customer inquiries with a focus on quality service.
-Handling multiple customers, tools, and concerns simultaneously
-Collaborating with other Team to escalate complex issues or provide additional support when necessary.
-Documenting transcript, issues, and resolutions accurately within the company's systems.
2016
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2021
Concentrix Philippines
(Customer Service Support (Voice) and Reporting Admin)
-Adhering company's guidelines, procedures, and scripts to ensure consistent high-quality service to the Customer
- Conduct outbound calls to provided leads who may not be familiar with the product or service and offer plan upgrades
- Able to handle inbound calls to answer customers' inquiries.
-Maintaining a compose and positive tone while on call
-Providing start, in progress, and end of the day reports
-Collecting and compiling data from 2 Manila Sites within the same organization
-Creating regular reports, often using software like Excel to present the collected data in a structured and understandable format to be shared with Leads and Bosses
February 2024
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Ongoing
Hoka Lash
(Social Media Manager)
Creating content, strategizing, launching promotions on websites and social media accounts, and collaborating with influencers.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.