2012-2013

TERTIARY

Computer Secretarial
Bulacan Polytechnic College
Angat, Bulacan

2007 – 2011

SECONDARY

Pres. Diosdado P. Macapagal Memorial High School
Angat, Bulacan

2001-2007

PRIMARY

Matias A. Fernando Memorial Elementary School
Angat, Bulacan

Age : 28
Date of Birth : June 30, 1995
Place of Birth : Angat, Bulacan
Gender : Female
Nationality : Filipino
Civil Status : Single
Religion : Roman Catholic
Languages Spoken : Filipino, English

2022-2023

Social Media Manager, Freelance

Tasks:
- Identify target audiences and determine the most effective platforms for engagement.
- In charge of creating eye-captivating contents
- Respond to comments, messages, and enquiries to maintain a positive online environment.
- Plan and schedule social media posts to maintain a consistent posting schedule.
- Creating an organic advertisements to increase audiences and leads

2021-2023

Customer Chat Support, Australian Telco Account

Tasks:
- Providing information on products or services and ensuring a positive customer experience throughout the interaction.
- Responding promptly and accurately to customer inquiries with a focus on quality service.
-Handling multiple customers, tools, and concerns simultaneously
-Collaborating with other Team to escalate complex issues or provide additional support when necessary.
-Documenting transcript, issues, and resolutions accurately within the company's systems.

2021-2016

CUSTOMER SERVICE SUPPORT (VOICE) AND REPORTING ADMIN, CONCENTRIX PHILIPPINES

CUSTOMER SERVICE SUPPORT (VOICE)
-Adhering company's guidelines, procedures, and scripts to ensure consistent high-quality service to the Customer
- Conduct outbound calls to provided leads who may not be familiar with the product or service and offer plan upgrades
- Able to handle inbound calls to answer customers' inquiries.
-Maintaining a compose and positive tone while on call

REPORTING ADMIN
-Providing start, in progress, and end of the day reports
-Collecting and compiling data from 2 Manila Sites within the same organization
-Creating regular reports, often using software like Excel to present the collected data in a structured and understandable format to be shared with Leads and Bosses

Microsoft Office (Word, Excel, PowerPoint)Problem Solver and Decision Maker
Team Player
Customer Service
Leadership
Good Communication Skills
Independent
Multi Tasker
Positive Attitude

Dhamielyn A. Sarno, MIT

Project Manager|PRO VA PH
+639158325769

Cherry Gumban

Team Leader|Concentrix
cherry.gumban@concentrix.com
+639176051513

Dennis Selvio

Team Leader|Telco Services Australia
+639175648897